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After update, Thunderbird can't find Trash or Sent folders

lee75

On September 5, Thunderbird updated to 155.0 (20260828141248) (on Windows 11 10.0.26200). I use IMAP.

Since then, when I try to delete a message, I get an error: The current operation on ‘Inbox’ did not succeed. The mail server for account <email address> responded [TRYCREATE] Mailbox doesn’t exist: INBOX/Trash (0.001 + 0.000 secs)

But in Settings, "When I delete a message: Move it to this folder: Trash" is set. Not Inbox/Trash or INBOX.Trash, which also exist, but Trash at the same level as Inbox. I logged into webmail for this account, and there's definitely a folder for Trash. All deleted messages prior to the update are still there. If I delete a message in web mail, it is moved to the Trash folder.

The same is true of the Sent folder. In Settings, "When sending messages, automatically: Place a copy in: "Sent" Folder on: <account name>."

It looks to me like Thunderbird is doing something different from what the Settings say, and definitely something different than what it did before the update.

Suggestions?

On September 5, Thunderbird updated to 155.0 (20260828141248) (on Windows 11 10.0.26200). I use IMAP. Since then, when I try to delete a message, I get an error: The current operation on ‘Inbox’ did not succeed. The mail server for account <email address> responded [TRYCREATE] Mailbox doesn’t exist: INBOX/Trash (0.001 + 0.000 secs) But in Settings, "When I delete a message: Move it to this folder: Trash" is set. Not Inbox/Trash or INBOX.Trash, which also exist, but Trash at the same level as Inbox. I logged into webmail for this account, and there's definitely a folder for Trash. All deleted messages prior to the update are still there. If I delete a message in web mail, it is moved to the Trash folder. The same is true of the Sent folder. In Settings, "When sending messages, automatically: Place a copy in: "Sent" Folder on: <account name>." It looks to me like Thunderbird is doing something different from what the Settings say, and definitely something different than what it did before the update. Suggestions?

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