MY late husband's old Mac Mini crashed during a power outage. I can't open his TB inbox.

This is a duplicate. Please do not respond.

The reason I posted it on my email as well is that I wasn't sure that I would receive it on Robert's email since his inbox is not open on his computer. Do you have a solution to the problem?

First, I need to understand the issue. Is email continuing to come in? Or are you wanting to salvage what mail is already on his PC? Are you familiar with accessing files within the Mac file manager? I may be able to assist in recovering existing messages, but reactivating the account may require knowing his id and password. Do you have that? Please share whatever you can to help me understand constraints on resolving this. thank you. I do not know Mac's, but do know Thunderbird. :)

Robert's email are continuing to arrive on places other than his computer. They are (1) in his webmail which I can access by going to the site which handles the POP mailbox and (2) on my iPhone.

TB appears to be locked up on his computer. The email panel mounts on his screen normally, but with an error message saying that it cannot open the inbox because "it is in use by some other operation." But the application does not fully open; the normal headers do not appear at the top of the page, only the one that says Thunderbird, which has under it things like Settings, Account Setting, etc. File, Edit, View, Go, etc do not mount.

His id and password are for the access to the Pop mailbox. I don't have an id and password for TB saved in my computer, unless it comes up differently than accounts.Firefox

I know somebody in Europe with a Russian name solved this problem for me two years ago, but it's archived. Can you unarchive it for me?

I am in a meeting most of today so I will be unable to execute your concepts until tonight or tomorrow.

many thanks for your help.

First, if you click your name on the line, "Question Owner', it opens to a page showing all prior threads, so that post that solved the issue a couple of years ago would be there.

Second, if thunderbird does start, try this to retrieve password:

1. click settings>privacy&security
2. click to savedpasswords and then show passwords. That will let you retrieve what thunderbird stored. I suggest trying his email id and that password on web account to see if it works. That would also let you possibly see his mail. If successful in this, many email providers allow an account to forward copies to another account. If true for that provider, you could set to send all future mail to your account.

If thunderbird starts somewhat, but messages for account can't be viewed, you could try this:

1. start thunderbird on his computer
2. click help>troubleshootinginformation
3. scroll to 'profile folder' and click 'open folder'
4. click the Mail account and then the POP account folder
5. now, search everywhere in that folder for twin file sets, such as inbox, inbox.msf, sent, sent..msf, etc. the msf files are of no use, but the others have the email content.
6. repeat the search process at Mail\Local Folders for any messages he may have saved away from the account
7. now, COPY (not move) all such files to external media
8. now, on YOUR computer, install the addon, importexporttools NG
9. click to Local Folders
10. rightclick and select the importexport option to import mbox file
11. when file manager opens, locate one of the files exported to external media an click OK.
12. repeat the process for all remaining files and you should see all of his message folders' contents.

If the above info about passwords worked, you could now create his account on your computer.

Let me know how it goes.