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Cannot access email

  • 2 replies
  • 0 have this problem
  • 135 views
  • Last reply by Jim Rhymer
  • Archived

sswch
sswch

Hello,

My password is not recognized anymore. The password is correct. See attached photo.

Hello, My password is not recognized anymore. The password is correct. See attached photo.
Attached screenshots

All Replies (2)

sfhowes
sfhowes

What is the authentication method? It should be OAuth2, as with the desktop TB. Make sure the VPN is disabled, if in use.

Jim Rhymer
Jim Rhymer

Easy fix is to edit your webmail account profile. Look for the Manage Secure Mail Key link, make a new key & use it as the password for Thunderbird. Problem solved!