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Thunderbird is crashing all the time all of a sudden

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  • Last reply by Wayne Mery

rgcm
rgcm
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Hello Thunderbird and community

I have a fairly modern Windows 10 desktop computer that has never had any trouble opening up Thunderbird but all of a sudden it's crashing all the time .

The box that comes up in the middle of my screen says Mozilla Crash Reporter. We're sorry Thunderbird had a problem and crashed. We'll try to restore your tabs and windows when it restarts. to help us diagnose and fix the problem you can send us a crash report...then it has a couple of boxes. your crash report will be submitted before you quit or restart... then it has a box restart Thunderbird and another box quit Thunderbird

I hope you can get this sorted out and soon as I rely on this program to work every day 

Please respond and let me know what's going on.

Yours sincerely

Rob mackerras

Hello Thunderbird and community I have a fairly modern Windows 10 desktop computer that has never had any trouble opening up Thunderbird but all of a sudden it's crashing all the time . The box that comes up in the middle of my screen says Mozilla Crash Reporter. We're sorry Thunderbird had a problem and crashed. We'll try to restore your tabs and windows when it restarts. to help us diagnose and fix the problem you can send us a crash report...then it has a couple of boxes. your crash report will be submitted before you quit or restart... then it has a box restart Thunderbird and another box quit Thunderbird I hope you can get this sorted out and soon as I rely on this program to work every day Please respond and let me know what's going on. Yours sincerely Rob mackerras

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Wayne Mery
Wayne Mery
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Please post your crash IDs here. Instructions for getting them at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb