Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Message filters do not run automatically

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by ms16

ms16
ms16
more options

(After the hacker attack we had to restore the encrypted mail from an older backup) The IMAP profile has been restored from backup, msgFilterRules.dat set as before backup, but incoming mail subject to filters remains in INBOX. But when manually running any filter, it moves particular message to the target folder. I've searched dozen of messages at support.mozilla.org for relevant topics, but my problem is not described.

The pattern of the rule that does not work: name="[rule name]" enabled="yes" type="17" action="Move to folder" actionValue="imap://account.name@mail.domain.cz/INBOX/existing destination folder" condition="AND (all addresses,contains,name@domain.cz) AND (all addresses,doesn't contain,my.name)"

All my colleagues on the same domain, with IMAP accounts, have this problem. TB 102.11.2 (64-bit) WIN 10

Is there any help? Thanks for the advice.

(After the hacker attack we had to restore the encrypted mail from an older backup) The IMAP profile has been restored from backup, msgFilterRules.dat set as before backup, but incoming mail subject to filters remains in INBOX. But when manually running any filter, it moves particular message to the target folder. I've searched dozen of messages at support.mozilla.org for relevant topics, but my problem is not described. The pattern of the rule that does not work: name="[rule name]" enabled="yes" type="17" action="Move to folder" actionValue="imap://account.name@mail.domain.cz/INBOX/existing destination folder" condition="AND (all addresses,contains,name@domain.cz) AND (all addresses,doesn't contain,my.name)" All my colleagues on the same domain, with IMAP accounts, have this problem. TB 102.11.2 (64-bit) WIN 10 Is there any help? Thanks for the advice.

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

changed anything with your anti virus choice? Historically I have seen issues when antivirus scanning is in progress when the mail is supposed to be moved. Try placing an exception in any on access scanning for the Thunderbird profile folder.

ms16
ms16 Question owner
more options

Thank you Matt. I have unchecked the box "Allow antivirus clients to quarantine individual coming messages" and restarted TB with no progress. The incoming messages remains in INBOX folder. I have to add that I have two IMAP accounts in TB (both mailboxes on the very same domain, identical settings for both) and the "primary" account (ie. that one listed as first) does not automatically filter messages...

ms16
ms16 Question owner
more options

...while the second one started to work automatically second day after restoring...