Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by david

mpawlikowski
mpawlikowski
more options

I had to reinstall Thunderbird due to a computer issue. Thunderbird was uninstalled then down loaded and installed. I have confirmed with Spectrum, email server provider all the correct setting for the incoming and outgoing configurations. For the incoming the are IMAP, mail.brighthouse.com, port 993, connection SSL/TLS with authentication by Auto Detect. Outgoing is mail.brighthouse.com, port 587, connection Auto Detect, authentication by Auto Detect. Thunderbird program will not connect servers, message indicates email address, password or server information is incorrect. This information with Spectrum has been confirmed twice, multiple attempts have been made utilizing Spectrum's protocol and Thunderbird will not connect to servers. The latest attempt stated "Login to server mail.brighthouse.com with username failed" and is prompting me to provide the password, which is provided correctly and confirmed by logging in directly to Spectrum email with required password. Failure continues and I have been working on this for close to 4 hours. How do I solve this issue?

I had to reinstall Thunderbird due to a computer issue. Thunderbird was uninstalled then down loaded and installed. I have confirmed with Spectrum, email server provider all the correct setting for the incoming and outgoing configurations. For the incoming the are IMAP, mail.brighthouse.com, port 993, connection SSL/TLS with authentication by Auto Detect. Outgoing is mail.brighthouse.com, port 587, connection Auto Detect, authentication by Auto Detect. Thunderbird program will not connect servers, message indicates email address, password or server information is incorrect. This information with Spectrum has been confirmed twice, multiple attempts have been made utilizing Spectrum's protocol and Thunderbird will not connect to servers. The latest attempt stated "Login to server mail.brighthouse.com with username failed" and is prompting me to provide the password, which is provided correctly and confirmed by logging in directly to Spectrum email with required password. Failure continues and I have been working on this for close to 4 hours. How do I solve this issue?

All Replies (3)

david
david
  • Top 10 Contributor
more options

Try changing authentication to password. If that doesn't work, please post a screen shot of incoming server settings.

mpawlikowski
mpawlikowski Question owner
more options

These are the settings use and now I am obtaining a response incoming server already exists.

I took a screen shot from my wife's computer and have provided below as an image. I assume I need to configure some other way to delete existing incoming server but do not know how. Appreciate your response.

david
david
  • Top 10 Contributor
more options

I have often found that the problem can be bypassed by starting the account setup again but do NOT enter the password. (You can enter later when retrieving messages.)