Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

I have been unable to get my emails from Thunderbird. I enter my password and getI

k1rm

I have been unable to get my emails from Thunderbird for several days. I enter my password and get and error message saying "Sending of password for user k1rm@sbcglobal.net did not succeed. Mail server inbound.att.net responded. Server error- please try again". I have deleted and reinstalled Thunderbird. I am using an Imac computer. Thanks!

I have been unable to get my emails from Thunderbird for several days. I enter my password and get and error message saying "Sending of password for user k1rm@sbcglobal.net did not succeed. Mail server inbound.att.net responded. Server error- please try again". I have deleted and reinstalled Thunderbird. I am using an Imac computer. Thanks!

All Replies (5)

Which password exactly are you entering, the app-specific password or the main password?

I'm not sure what your asking. I access Thunderbird and when I ask for my emails I get the message I sent earlier. I guess that would be app specific. Thank you

Check that you have the correct settings, create a secure mail key on the AT&T site, remove the passwords from Saved Passwords in TB Preferences/Privacy & Security, restart TB, enter the key when prompted for a password.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

I'm still having the same problem. You are dealing with someone who is not very tech orientated. Create a secure key on the ATT site I don't understand.

The link I provided includes a link to a page with detailed instructions on creating secure mail keys.

https://www.att.com/support/article/email-support/KM1240308