Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashing

  • 4 replies
  • 1 has this problem
  • 16 views
  • Last reply by FredMcD

more options

When i want to open a new tab, or new site, the firefox crash and close. This not occure all the time, it's like this close when is over his limit of something that i don't know how to describe.

bp-7d138920-11a9-45c7-9ae8-60beb0200818 8/18/2020, 9:01 AM bp-9128a6fb-41cc-492c-845d-c4fc40200818 8/18/2020, 9:01 AM bp-76056d5b-02c2-40ef-bdeb-471b20200818 8/18/2020, 9:01 AM bp-71cb0d83-74a6-439f-ab5a-4f08f0200818 8/18/2020, 9:01 AM bp-4439888b-3f64-4ed0-a98a-753d00200818 8/18/2020, 9:01 AM bp-30fa2aa5-16db-470d-a1a8-ca6f60200818 8/18/2020, 9:01 AM bp-ae0f7611-c9b6-4d34-a34f-137400200818 8/18/2020, 9:01 AM bp-2c1ef056-1174-4206-beea-3f6f20200818 8/18/2020, 9:01 AM bp-a5c84378-1e5f-4999-8b6a-774e70200818 8/18/2020, 9:01 AM bp-587c63b0-52fb-4c60-86b9-147120200818 8/18/2020, 9:01 AM bp-7c4ec31f-c30e-4495-81d7-3fe890200818 8/18/2020, 9:05 AM

When i want to open a new tab, or new site, the firefox crash and close. This not occure all the time, it's like this close when is over his limit of something that i don't know how to describe. bp-7d138920-11a9-45c7-9ae8-60beb0200818 8/18/2020, 9:01 AM bp-9128a6fb-41cc-492c-845d-c4fc40200818 8/18/2020, 9:01 AM bp-76056d5b-02c2-40ef-bdeb-471b20200818 8/18/2020, 9:01 AM bp-71cb0d83-74a6-439f-ab5a-4f08f0200818 8/18/2020, 9:01 AM bp-4439888b-3f64-4ed0-a98a-753d00200818 8/18/2020, 9:01 AM bp-30fa2aa5-16db-470d-a1a8-ca6f60200818 8/18/2020, 9:01 AM bp-ae0f7611-c9b6-4d34-a34f-137400200818 8/18/2020, 9:01 AM bp-2c1ef056-1174-4206-beea-3f6f20200818 8/18/2020, 9:01 AM bp-a5c84378-1e5f-4999-8b6a-774e70200818 8/18/2020, 9:01 AM bp-587c63b0-52fb-4c60-86b9-147120200818 8/18/2020, 9:01 AM bp-7c4ec31f-c30e-4495-81d7-3fe890200818 8/18/2020, 9:05 AM

Chosen solution

Has the problem been resolved? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Read this answer in context 👍 0

All Replies (4)

more options

Product Firefox Release Channel release Version 78.0.2 Build ID 20200708170202 (2020-07-08) Buildhub data OS Windows 10 OS Version 10.0.19041

bp-7d138920-11a9-45c7-9ae8-60beb0200818 Signature: GetMessageA

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

shellex.dll = Kaspersky Anti-Virus

klsihk64.dll = AO Kaspersky Lab

inproc_agent.dll = Kaspersky Inproc Agent

prremote.dll = Kaspersky

This is for Sumo's Related Bugs 1438562 NEW --- Crash in GetMessageA (with Diebold Warsaw)

more options

Update Kaspersky. If the problem continues, disable it.

more options

Thank you very much :)

more options

Chosen Solution

Has the problem been resolved? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.