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thunderbird stoped downloading email for the last four days. can you tell me what happened?

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by Wayne Mery

papanik.giorgos
papanik.giorgos
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Application Basics 

   Name: Thunderbird
   Version: 52.5.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20171121193617
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account8:
     INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account9:
     INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account10:
     INCOMING: account10, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account11:
     INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports

 Extensions
   Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.5.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1b991bde-5195-42fe-b089-59eef5eaeff
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1511764640
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     security.sandbox.content.tempDirSuffix: {3e896113-d0d8-45e1-8641-2e276a455362}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 3000
     Vendor ID: 0x8086
     Device ID: 0x0116
     RAM: Unknown
     Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.4459
     Driver Date: 5-19-2016

     GPU #2
     Description: NVIDIA GeForce GT 540M
     Vendor ID: 0x10de
     Device ID: 0x0df4
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll
     Driver Version: 22.21.13.8205
     Driver Date: 5-1-2017

     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.674)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
Application Basics Name: Thunderbird Version: 52.5.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0 Profile Folder: Open Folder (Local drive) Application Build ID: 20171121193617 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account7: INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account8: INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account9: INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account10: INCOMING: account10, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account11: INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true Crash Reports Extensions Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.5.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 1b991bde-5195-42fe-b089-59eef5eaeff mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1511764640 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true security.sandbox.content.tempDirSuffix: {3e896113-d0d8-45e1-8641-2e276a455362} Graphics GPU #1 Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 RAM: Unknown Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.4459 Driver Date: 5-19-2016 GPU #2 Description: NVIDIA GeForce GT 540M Vendor ID: 0x10de Device ID: 0x0df4 RAM: 2048 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvpmwu.inf_amd64_f2045d1eeb288d10\nvldumd.dll Driver Version: 22.21.13.8205 Driver Date: 5-1-2017 Features Direct2D: false DirectWrite: true (10.0.15063.674) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let me know results.

papanik.giorgos
papanik.giorgos Question owner
more options

dear sir i did what you told me and all my emails are downloaded to thunderbird. the problem now is that when i try to send an email i see this message " Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

papanik.giorgos said

dear sir i did what you told me and all my emails are downloaded to thunderbird.

In that case you have either a problem with antivirus software, or an addon you installed in Thunderbird.