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Firefox will not complete update

  • 3 replies
  • 5 have this problem
  • 6 views
  • Last reply by FredMcD

RetroGuy
RetroGuy
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I currently have Firefox 55.0.2. I checked for updates it it began installing an update. I restarted Firefox but the update did not work. If I check for updates, it downloads again. I went to update history and it shows install pending. Every time I open Firefox now, the Firefox software updater popup box appears. I choose yes but the update still does not complete. My settings tab said that Firefox could not be updated and to install a fresh copy. I did this but the update still did not work. I tried troubleshooting and refreshed Firefox. Nothing. I do not know what else to do. Any tips would be appreciated.

I currently have Firefox 55.0.2. I checked for updates it it began installing an update. I restarted Firefox but the update did not work. If I check for updates, it downloads again. I went to update history and it shows install pending. Every time I open Firefox now, the Firefox software updater popup box appears. I choose yes but the update still does not complete. My settings tab said that Firefox could not be updated and to install a fresh copy. I did this but the update still did not work. I tried troubleshooting and refreshed Firefox. Nothing. I do not know what else to do. Any tips would be appreciated.

Chosen solution

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All Replies (3)

FredMcD
FredMcD
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If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

RetroGuy
RetroGuy Question owner
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Thanks FredMcD. That worked perfectly!

FredMcD
FredMcD
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Chosen Solution

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.