Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird locks up opening attachments and when opening tools options attachments

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

dbushue
dbushue
more options

I am running Thunderbird version 45.2 and am have a problem with opening Tools Options Attachments, each time I try to open the attachments option the program locks up and I have to use task manager to close program.

I am running Thunderbird version 45.2 and am have a problem with opening Tools Options Attachments, each time I try to open the attachments option the program locks up and I have to use task manager to close program.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Do you still see the problem?

dbushue
dbushue Question owner
more options

I started Thunderbird in safe mode and it still locks up. Some addition info, There is two users on this computer the second user does not have a problem getting into the attachment option. Both users are listd as administrators.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In Thunderbird On the toolbar > Click the > beside help on the menu. > Troubleshooting information Click the show profile button. Close Thunderbird Delete the file mimetypes.rdf Restart Thunderbird.

That should force a full rebuild of the attachments data in Thunderbird so I would expect the problem to be solved.