Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The "contact" and "List" buttons are gray and I cannot add a new contact or list

more options

I went to add someone to my contact list and that "button" is gray now, as is the "list" button. So I am unable to add anyone to my contacts or create a new list.

I went to add someone to my contact list and that "button" is gray now, as is the "list" button. So I am unable to add anyone to my contacts or create a new list.

All Replies (1)

more options

Have you selected an address book from the Directory Pane on the left side of the address book window? If you are on All Books that is the problem.