Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I download a version that is compatible with Norton ID Safe

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by James

richk55
richk55
more options

I downloaded the most recent version of Firefox V36 on my new laptop and Norton ID Safe is not compatible. I rely on ID Safe and cannot use a browser without it. I then download V35 and got the same results, although I have V35 on my desktop machine and IT IS compatible with ID Safe. How can I revise V35 on my laptop to make it compatible or download the most recent version that will be compatible.

I downloaded the most recent version of Firefox V36 on my new laptop and Norton ID Safe is not compatible. I rely on ID Safe and cannot use a browser without it. I then download V35 and got the same results, although I have V35 on my desktop machine and IT IS compatible with ID Safe. How can I revise V35 on my laptop to make it compatible or download the most recent version that will be compatible.

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

It is not Firefox that is made compatible with the version you have but the other way.

https://community.norton.com/en/forums/firefox-36-norton-identity-safe-toolbar