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all versions thunderbird after 24_8_1 upgrade but we lose mailboxes and addons are not active

  • 2 replies
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  • Last reply by midgridkid

midgridkid
midgridkid
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Jan11_2015. 

                      Hi there
                                      We have had this issue for about 3months and with 3 separate systems (win8.1 64bit).

          1. When you reach vers24_8_1 thunderbird tells you are up to date.
          2. You then manually download any version from 31_0 to 31_3 and install.
          3. All install but all mailboxes have disappeared on interface as well the add on buttons is inactive?
          4. Suspect there is issue with permissions, or 32/64bit issue, Microsoft has changed something?
          5. Over this period of time we have tried many things including, upgrading in safe mode, uninstalling
              thunderbird including ccleaner for registry, adding extra permissions on thunderbird folders etc;
              but nothing works.
          6. You then reinstall from Mozbackups any version from 24_8_1 and back and Thunderbird works
              every time!!!

         ps. trouble uploading images
Jan11_2015. Hi there We have had this issue for about 3months and with 3 separate systems (win8.1 64bit). 1. When you reach vers24_8_1 thunderbird tells you are up to date. 2. You then manually download any version from 31_0 to 31_3 and install. 3. All install but all mailboxes have disappeared on interface as well the add on buttons is inactive? 4. Suspect there is issue with permissions, or 32/64bit issue, Microsoft has changed something? 5. Over this period of time we have tried many things including, upgrading in safe mode, uninstalling thunderbird including ccleaner for registry, adding extra permissions on thunderbird folders etc; but nothing works. 6. You then reinstall from Mozbackups any version from 24_8_1 and back and Thunderbird works every time!!! ps. trouble uploading images

All Replies (2)

midgridkid
midgridkid Question owner
more options

Jan11_2015. 

                     Hi there
                                     We have had this issue for about 3months and with 3 separate systems (win8.1 64bit).

1. When you reach vers24_8_1 thunderbird tells you are up to date.
2. You then manually download any version from # 31_0 to 31_3 and  install.
3. All install but all mailboxes have disappeared on interface as well the     add on buttons is inactive? write/send/addresses all appear to work.
4. Suspect there is issue with permissions, or 32/64bit issue, Microsoft has changed something?
5. Over this period of time we have tried many things including, upgrading in safe mode, uninstalling thunderbird including ccleaner for registry, adding extra permissions on thunderbird folders etc; but nothing works.
6. You then reinstall from Mozbackups any version from 24_8_1 and back and Thunderbird works  every time!!!



        ps. trouble uploading images
midgridkid
midgridkid Question owner
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Here are some images I forgot to include