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Why can't I use google on Firefox?

  • 2 replies
  • 1 has this problem
  • 24 views
  • Last reply by MattJB

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I can open google.co.nz and get to the homepage. When I try to do a search, I get an Untrusted Connection error.

When I try to add an exception, I view the certificate and it comes from google. Firefox's error message then tells me the site has a valid, verified certificate and there is no need to add an exception. The "confirm exception" and "permanently store exception" options are grayed out so cannot be clicked.

When I go back to google, I get the same Untrusted Connection error.

I can open google.co.nz and get to the homepage. When I try to do a search, I get an Untrusted Connection error. When I try to add an exception, I view the certificate and it comes from google. Firefox's error message then tells me the site has a valid, verified certificate and there is no need to add an exception. The "confirm exception" and "permanently store exception" options are grayed out so cannot be clicked. When I go back to google, I get the same Untrusted Connection error.

All Replies (2)

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It may happen when your Computer Clock is not set properly, check with it and synchronise your Clock with internet Time

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That's a seriously random cause and effect...

but not the case, "this computer is set to automatically synchronise with time.windows.com"