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facebook.com www.facebook.com fb troubleshooting issues

This article describes how to troubleshoot problems, like those with games or chat, that you might encounter while using Facebook in Firefox.

This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox. {for fx17} *For issues with Facebook Messenger, see [[How does Facebook Messenger for Firefox work?]] {/for} {note}'''Note:''' If you share your computer with other people and '''don't want them to log in to your Facebook account''', read [[How do I share Firefox between people on a computer?]]{/note} __TOC__ = Cannot load games = <!-- http://zynga.custhelp.com/app/answers/detail/a_id/923/session/L3NpZC9fVmotSFotag%3D%3D --> In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you need to set the [[Flash Plugin - Keep it up to date and troubleshoot problems|Flash plugin]] to allow saving information on your computer. #[[T:contextmenu]] on any Flash content and select {menu Global Settings…}. The Flash Player Settings Manager window will open. # Select the {menu Storage} tab. # Click {button Local storage settings by site}. The Local Storage Settings by Site window will open. # Select '''www.facebook.com''' in the list and below '''When the selected site wants to use local storage:''', select an entry different from '''Block'''. # Click {button Close}. # Dismiss the Flash Player Settings Manager window. = Facebook chat is slow = <!-- https://bugzilla.mozilla.org/show_bug.cgi?id=536334 --> If Facebook chat appears to be very slow and unresponsive, [[Update Firefox to the latest version|upgrade Firefox]]. = Cannot connect to Facebook = If you cannot connect to the Facebook website at all in Firefox: *Check to see whether you can connect in another browser (such as {for win}Internet Explorer{/for}{for mac}Safari{/for}{for linux}Epiphany{/for}). ** If you can connect in another browser, but not in Firefox: **# Follow the troubleshooting steps below, starting with the [[#w_clear-cookies-and-cache|Clear cookies and cache]] section **# Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see [[Configure firewalls so that Firefox can access the Internet]]. * If you cannot connect in any browser, the Facebook site may be down. = Other Facebook problems = The [http://www.facebook.com/help Facebook Help Center] has a [http://www.facebook.com/KnownIssues troubleshooting page] that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn't listed, follow the troubleshooting steps below. == Clear cookies and cache == Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues. [[T:clearCookiesCache]] == Check cookie settings == If you receive an error message that mentions [[Cookies - Information that websites store on your computer|cookies]] after clearing your cookies and cache: # [[T:optionspreferences]] # Select the {menu Privacy} panel. # Set '''Firefox will:''' to '''Use custom settings for history'''. # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is {for not fx22}check marked{/for}{for fx22}set to Always or From Visited{/for}. # Click {button Exceptions…}. # Make sure '''facebook.com''' is not listed. #* If it is listed, click on its entry, then click {button Remove Site}. == Check JavaScript settings == {for not fx23} Facebook errors can be caused by problems with [[JavaScript settings and preferences for interactive web pages|JavaScript]]. JavaScript is enabled by default in Firefox, but to check its status: # [[T:optionspreferences]] # Click to select the {menu Content} panel. # Make sure that '''Enable JavaScript''' is checked. # [[T:closeOptionsPreferences]] {/for} You should {for not fx23}also {/for}check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript. == Check extensions, themes, and plugins == If the steps above did not fix your problem with Facebook: # Determine whether an extension or theme is causing your problem. See [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] for instructions. # Determine whether a plugin is causing your problem. See [[Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems]] for instructions. == Check for malware == Certain types of malicious software can cause problems with connecting to Facebook. See [[Troubleshoot Firefox issues caused by malware]] for instructions on troubleshooting malware problems with Firefox. = Changes to Facebook = Facebook is known to make changes to their system regularly. Check [http://developers.facebook.com/blog Facebook Developer Blog] for changes that have recently been made. [[Template:ShareArticle|link=http://mzl.la/LHJ8Vm]]