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Firefox isn't opening windows on Mac

  • 2 odgovori
  • 0 ima ovaj problem
  • Posljednji odgovor poslao dracoXK

dracoXK
dracoXK
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Tēnā koutou (Hello everyone),

I deleted Firefox to re-install it after playing with profiles and that not working how I wanted it to (yet). I uninstalled the app from the applications and the library on my Mac and reinstalled Firefox. Now when I open Firefox it says that it's up and running but no windows actually open up for me. I have uninstalled and reinstalled it again and it still won't open windows. I have to force quit Firefox as nothing shows up in my top tool bar to even show Firefox as open.

How can I get Firefox to actually install and be functioning on my computer again?

Running (as of an hour ago) macOS 14.5 (was using previous up to date OS when I installed Firefox again.

TIA

Tēnā koutou (Hello everyone), I deleted Firefox to re-install it after playing with profiles and that not working how I wanted it to (yet). I uninstalled the app from the applications and the library on my Mac and reinstalled Firefox. Now when I open Firefox it says that it's up and running but no windows actually open up for me. I have uninstalled and reinstalled it again and it still won't open windows. I have to force quit Firefox as nothing shows up in my top tool bar to even show Firefox as open. How can I get Firefox to actually install and be functioning on my computer again? Running (as of an hour ago) macOS 14.5 (was using previous up to date OS when I installed Firefox again. TIA

All Replies (2)

dracoXK
dracoXK Vlasnik pitanja
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I am still looking for some help on this issue. I have re-installed Firefox a few times and every time no actual window opens. I get the below error when I report it:

Date/Time: 2024-06-06 16:43:25.381 +1200 End time: 2024-06-06 16:49:02.089 +1200 OS Version: macOS 14.5 (Build 23F79) Architecture: arm64e Report Version: 49 Incident Identifier: C8453313-D20D-40E6-8E48-57D81475F128 Share With Devs: Yes

Data Source: Stackshots Shared Cache: 3406AD1B-2469-30EB-9863-5DCE861E6DEA slid base address 0x19c3ec000, slide 0x1c3ec000 (System Primary) Shared Cache: 03FF7F1F-0B2B-3DA3-9879-86BA9BC31444 slid base address 0x19899c000, slide 0x1899c000 (DriverKit) Shared Cache: 6F51A82C-C96C-3BC8-82CA-9C109185BD3C slid base address 0x7ff81bb1c000, slide 0x1bb1c000 (Rosetta)

Command: firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 126.0.1 (12624.5.26) Team ID: 43AQ936H96 Is First Party: No Beta Identifier: 4FCD5D76-F48B-5AAF-B665-B6D4BC6D4D8F Architecture: arm64 Parent: launchd [1] PID: 55705 Time Since Fork: 343s

Event: hang Duration: 336.71s Duration Sampled: 1.10s (process was unresponsive for 336 seconds before sampling) Steps: 11 (100ms sampling interval)

Hardware model: MacBookAir10,1 Active cpus: 8 HW page size: 16384 VM page size: 16384

Time Since Boot: 1323514s Time Awake Since Boot: 314555s Time Since Wake: 12186s

Total CPU Time: 2.595s (6.5G cycles, 17.8G instructions, 0.36c/i) Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2 Free disk space: 49.78 GB/228.27 GB, low space threshold 3072 MB Vnodes Available: 72.94% (88119/120804)

Preferred User Language: en-NZ, mi-NZ Country Code: NZ Keyboards: Maori, ABC OS Cryptex File Extents: 1515

Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting


Heaviest stack for the main thread of the target process: 

 11  start + 2360 (dyld + 24800) [0x19c4aa0e0]
 11  ??? (firefox + 25360) [0x104246310]
 11  ??? (XUL + 78404172) [0x11af31a4c]
 11  ??? (XUL + 78403032) [0x11af315d8]
 11  ??? (XUL + 23566800) [0x117ae59d0]
 11  ??? (XUL + 78404432) [0x11af31b50]
 11  ??? (XUL + 78394820) [0x11af2f5c4]
 11  ??? (XUL + 17496) [0x116470458]
 11  ??? (XUL + 4241004) [0x11687766c]
 11  ??? (XUL + 7611752) [0x116bae568]
 11  ??? (XUL + 23729988) [0x117b0d744]
 11  ??? (XUL + 23785440) [0x117b1afe0]
 11  ??? (XUL + 7644324) [0x116bb64a4]
 11  ??? (XUL + 7638728) [0x116bb4ec8]
 11  ??? (XUL + 17416) [0x116470408]
 11  ??? (XUL + 78091016) [0x11aee5308]
 11  ??? (XUL + 23447956) [0x117ac8994]
 11  ??? (XUL + 75465384) [0x11ac642a8]
 4   ??? (XUL + 4168752) [0x116865c30]
 2   ??? (XUL + 18339996) [0x1175e989c]
 1   ??? (XUL + 18337476) [0x1175e8ec4]
 1   SLEventSourceCounterForEventType + 32 (SkyLight + 1996340) [0x1a21d4634]


Process: firefox (Firefox) [55705] UUID: 329A98D2-A6C4-3541-9A89-BC386E12693B Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version: 126.0.1 (12624.5.26) Team ID: 43AQ936H96 Is First Party: No Beta Identifier: 4FCD5D76-F48B-5AAF-B665-B6D4BC6D4D8F Shared Cache: 3406AD1B-2469-30EB-9863-5DCE861E6DEA slid base address 0x19c3ec000, slide 0x1c3ec000 (System Primary) Architecture: arm64 Parent: launchd [1] UID: 501 Footprint: 96.30 MB Time Since Fork: 343s Num samples: 11 (1-11) CPU Time: 0.953s (3.0G cycles, 14.5G instructions, 0.21c/i) Note: Unresponsive for 336 seconds before sampling Num threads: 47 Note: 1 idle work queue thread omitted 

 Thread 0x329191    DispatchQueue "com.apple.main-thread"(1)    Thread name "MainThread"    11 samples (1-11)    priority 46 (base 46)    cpu time 0.953s (3.0G cycles, 14.5G instructions, 0.21c/i)
 <thread QoS user interactive (requested user interactive), process unclamped, IO tier 0>
 11  start + 2360 (dyld + 24800) [0x19c4aa0e0] 1-11
   11  ??? (firefox + 25360) [0x104246310] 1-11
     11  ??? (XUL + 78404172) [0x11af31a4c] 1-11
       11  ??? (XUL + 78403032) [0x11af315d8] 1-11
         11  ??? (XUL + 23566800) [0x117ae59d0] 1-11
           11  ??? (XUL + 78404432) [0x11af31b50] 1-11
             11  ??? (XUL + 78394820) [0x11af2f5c4] 1-11
               11  ??? (XUL + 17496) [0x116470458] 1-11
                 11  ??? (XUL + 4241004) [0x11687766c] 1-11
                   11  ??? (XUL + 7611752) [0x116bae568] 1-11
                     11  ??? (XUL + 23729988) [0x117b0d744] 1-11
                       11  ??? (XUL + 23785440) [0x117b1afe0] 1-11
                         11  ??? (XUL + 7644324) [0x116bb64a4] 1-11
                           11  ??? (XUL + 7638728) [0x116bb4ec8] 1-11
                             11  ??? (XUL + 17416) [0x116470408] 1-11
                               11  ??? (XUL + 78091016) [0x11aee5308] 1-11
                                 11  ??? (XUL + 23447956) [0x117ac8994] 1-11
                                   11  ??? (XUL + 75465384) [0x11ac642a8] 1-11
                                     1   ??? (XUL + 4166136) [0x1168651f8] 1
                                       1   ??? (XUL + 4106912) [0x116856aa0] 1
                                         1   mach_absolute_time + 108 (libsystem_kernel.dylib + 5824) [0x19c7f26c0] (running) 1
                                     1   ??? (XUL + 4166940) [0x11686551c] 2
                                       1   CFArrayRemoveValueAtIndex + 36 (CoreFoundation + 354284) [0x19c8ea7ec] 2
                                         1   CF_IS_OBJC + 224 (CoreFoundation + 1378304) [0x19c9e4800] (running) 2
                                     1   ??? (XUL + 4168628) [0x116865bb4] (running) 3
                                     1   ??? (XUL + 4168752) [0x116865c30] 4
                                       1   ??? (XUL + 18339996) [0x1175e989c] 4
                                         1   ??? (XUL + 18337476) [0x1175e8ec4] 4
                                           1   SLEventSourceCounterForEventType + 32 (SkyLight + 1996340) [0x1a21d4634] (running) 4
                                     1   DYLD-STUB$$PR_GetCurrentThread + 4 (XUL + 93300600) [0x11bd66778] (running) 5
                                     1   ??? (XUL + 4166136) [0x1168651f8] 6
                                       1   ??? (XUL + 4106912) [0x116856aa0] 6
                                         1   mach_absolute_time + 108 (libsystem_kernel.dylib + 5824) [0x19c7f26c0] (running) 6
                                     1   ??? (XUL + 4168752) [0x116865c30] 7
                                       1   ??? (XUL + 18339996) [0x1175e989c] 7
                                         1   ??? (XUL + 18337408) [0x1175e8e80] 7
                                           1   _EventThreadLock + 4 (HIToolbox + 24836) [0x1a7087104] (running) 7
                                     1   objc_msgSend + 0 (libobjc.A.dylib + 39936) [0x19c45dc00] (running) 8
                                     1   mach_absolute_time + 108 (libsystem_kernel.dylib + 5824) [0x19c7f26c0] (running) 9
                                     2   ??? (XUL + 4168752) [0x116865c30] 10-11
                                       1   ??? (XUL + 18339928) [0x1175e9858] 10
                                         1   mach_absolute_time + 108 (libsystem_kernel.dylib + 5824) [0x19c7f26c0] (running) 10
                                       1   ??? (XUL + 18339296) [0x1175e95e0] 11
                                         1   -[NSAutoreleasePool init] + 24 (Foundation + 113332) [0x19da04ab4] 11
                                           1   _CFAutoreleasePoolPush + 20 (CoreFoundation + 44624) [0x19c89ee50] 11
                                             1   AutoreleasePoolPage::push() + 16 (libobjc.A.dylib + 251440) [0x19c491630] (running) 11

Helpful?

dracoXK
dracoXK Vlasnik pitanja
more options

Thread 0x329230 Thread name "Breakpad ExceptionHandler" 11 samples (1-11) priority 31 (base 31) 

 <thread QoS default (requested default), process unclamped, IO tier 0>
 11  thread_start + 8 (libsystem_pthread.dylib + 7476) [0x19c82dd34] 1-11
   11  _pthread_start + 136 (libsystem_pthread.dylib + 28564) [0x19c832f94] 1-11
     11  ??? (XUL + 23519260) [0x117ada01c] 1-11
       11  mach_msg + 24 (libsystem_kernel.dylib + 5496) [0x19c7f2578] 1-11
         11  mach_msg_overwrite + 476 (libsystem_kernel.dylib + 40500) [0x19c7fae34] 1-11
           11  <patched truncated backtrace> 1-11
             11  mach_msg2_trap + 8 (libsystem_kernel.dylib + 4596) [0x19c7f21f4] 1-11
              *11  ??? (kernel.release.t8103 + 231580) [0xfffffe000855889c] 1-11

 Thread 0x3292af    Thread name "IPC I/O Parent"    11 samples (1-11)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, IO tier 0>
 11  thread_start + 8 (libsystem_pthread.dylib + 7476) [0x19c82dd34] 1-11
   11  _pthread_start + 136 (libsystem_pthread.dylib + 28564) [0x19c832f94] 1-11
     11  ??? (XUL + 6808392) [0x116aea348] 1-11
       11  ??? (XUL + 6816052) [0x116aec134] 1-11
         11  ??? (XUL + 6777276) [0x116ae29bc] 1-11
           11  ??? (XUL + 6782708) [0x116ae3ef4] 1-11
             11  <patched truncated backtrace> 1-11
               11  kevent + 8 (libsystem_kernel.dylib + 29504) [0x19c7f8340] 1-11
                *11  ??? (kernel.release.t8103 + 5449836) [0xfffffe0008a5286c] 1-11

 Thread 0x3292b0    Thread name "Timer"    11 samples (1-11)    priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, IO tier 0>
 11  thread_start + 8 (libsystem_pthread.dylib + 7476) [0x19c82dd34] 1-11
   11  _pthread_start + 136 (libsystem_pth

Helpful?

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