Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

using firefox, I am no longer able to open attachments in earthlink emails only able to save. not a problem in IE

  • 3 odgovori
  • 1 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao cor-el

more options

using firefox, I am no longer able to open attachments in earthlink emails only able to save. not a problem in IE

using firefox, I am no longer able to open attachments in earthlink emails only able to save. not a problem in IE

All Replies (3)

more options

Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

I do not get any error messages. I believe since the last firefox update the problem started. I use earthlink webmail. previously if I clicked on any kind of an attachment I could choose to save it or open it. Now no choice offered and they just automatically move to save. However if I use IE browser no problem. refreshing firefox did not work either nor clearing the cache

more options