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Possible FireFox fraud/scam. Please confirm

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I brought up the Firefox browser, went to the Drudge report, clicked on a news story, and instantly I got a orangeish red page claiming my browser was infected, call this number immediately for support. My computer is being hacked, or something to that effect, and my bank account files are being stolen. OK, I tried to close the page, but everything is dead, as in a fake page. Seen these before long long time ago so in order to close it I brought up Task Manager and closed the process tree. Reopened the browser and it was instantly there again. Closed the browser with task manage and ran a McAfee virus scan, CCleaner, and CleanMyPC. Tried again, same result. Checked windows update, same result. Everything is up to date.

I then called Verizon to confirm the phone number that it was trying to get me to call and Verizon confirms it belongs to Mozilla Firefox support. That seemed odd to me given the type of screen I'm dealing with is a scam screen that cannot be closed nor left unless you close Firefox with task manager.

Took a chance and called the number, gets an error message instead as in the number is no good. Double checked the number and is the same one that Verizon had just told me goes to Mozilla Firefox support. 

In case you're interested in that number: 833-830-7966

I then started Firefox in safe mode. Nothing works there anyway, but no scam page loaded. Closed and went back to regular Firefox and now everything is working normally. At least at this moment.

Questions: 1) Any idea what happened? 2) Is that 833-830-7966 number a legitimate Firefox support number? 3) If that number is not legitimate then why is Verizon confirming it belongs to Firefox support?

Please advise and please give me all the details you might have so I can deal with this if it happens again.

John Campbell

I brought up the Firefox browser, went to the Drudge report, clicked on a news story, and instantly I got a orangeish red page claiming my browser was infected, call this number immediately for support. My computer is being hacked, or something to that effect, and my bank account files are being stolen. OK, I tried to close the page, but everything is dead, as in a fake page. Seen these before long long time ago so in order to close it I brought up Task Manager and closed the process tree. Reopened the browser and it was instantly there again. Closed the browser with task manage and ran a McAfee virus scan, CCleaner, and CleanMyPC. Tried again, same result. Checked windows update, same result. Everything is up to date. I then called Verizon to confirm the phone number that it was trying to get me to call and Verizon confirms it belongs to Mozilla Firefox support. That seemed odd to me given the type of screen I'm dealing with is a scam screen that cannot be closed nor left unless you close Firefox with task manager. Took a chance and called the number, gets an error message instead as in the number is no good. Double checked the number and is the same one that Verizon had just told me goes to Mozilla Firefox support. In case you're interested in that number: 833-830-7966 I then started Firefox in safe mode. Nothing works there anyway, but no scam page loaded. Closed and went back to regular Firefox and now everything is working normally. At least at this moment. Questions: 1) Any idea what happened? 2) Is that 833-830-7966 number a legitimate Firefox support number? 3) If that number is not legitimate then why is Verizon confirming it belongs to Firefox support? Please advise and please give me all the details you might have so I can deal with this if it happens again. John Campbell
Citiraj

Dodatni detalji o sistemu

Instalirani priključci

  • Shockwave Flash 32.0 r0

Aplikacija

  • Firefox 69.0
  • Korisnički agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0
  • URL podrške: https://support.mozilla.org/1/firefox/69.0/WINNT/en-US/

Proširenja

  • Adblock Plus - free ad blocker 3.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • McAfee® WebAdvisor 7.0.0.27772 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Webmail Ad Blocker 5.2.1 (gmailnoads@mywebber.com)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • McAfee® Web Boost 1.0.0.25006 ({EF0645D5-78D6-4B33-BC45-95B1874977AF}) (Neaktivno)

Javascript

  • incrementalGCEnabled: True

Grafika

  • adapterDescription: NVIDIA GeForce GTX 1080
  • adapterDescription2:
  • adapterDeviceID: 0x1b80
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fd332b7c7ad5fe7e\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 8192
  • adapterRAM2:
  • adapterSubsysID: 37151458
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.356
  • driverDate: 8-16-2019
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 26.21.14.3602
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'available', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'available', u'message': u'Qualified in release', u'type': u'user'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'CMSOutputProfile': 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u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'none', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 144
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.21dccd386996)
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Vlasnik pitanja

Part of that ended up in some weird box so here it is again from copy/paste to see if this works better. Hopefully without that box.

I brought up the Firefox browser, went to the Drudge report, clicked on a news story, and instantly I got a orangeish red page claiming my browser was infected, call this number immediately for support. My computer is being hacked, or something to that effect, and my bank account files are being stolen. OK, I tried to close the page, but everything is dead, as in a fake page. Seen these before long long time ago so in order to close it I brought up Task Manager and closed the process tree. Reopened the browser and it was instantly there again. Closed the browser with task manage and ran a McAfee virus scan, CCleaner, and CleanMyPC. Tried again, same result. Checked windows update, same result. Everything is up to date.

I then called Verizon to confirm the phone number that it was trying to get me to call and Verizon confirms it belongs to Mozilla Firefox support. That seemed odd to me given the type of screen I'm dealing with is a scam screen that cannot be closed nor left unless you close Firefox with task manager.

Took a chance and called the number, gets an error message instead as in the number is no good. Double checked the number and is the same one that Verizon had just told me goes to Mozilla Firefox support.

In case you're interested in that number: 833-830-7966

I then started Firefox in safe mode. Nothing works there anyway, but no scam page loaded. Closed and went back to regular Firefox and now everything is working normally. At least at this moment.

Questions: 1) Any idea what happened? 2) Is that 833-830-7966 number a legitimate Firefox support number? 3) If that number is not legitimate then why is Verizon confirming it belongs to Firefox support?

Please advise and please give me all the details you might have so I can deal with this if it happens again.

John Campbell

Part of that ended up in some weird box so here it is again from copy/paste to see if this works better. Hopefully without that box. I brought up the Firefox browser, went to the Drudge report, clicked on a news story, and instantly I got a orangeish red page claiming my browser was infected, call this number immediately for support. My computer is being hacked, or something to that effect, and my bank account files are being stolen. OK, I tried to close the page, but everything is dead, as in a fake page. Seen these before long long time ago so in order to close it I brought up Task Manager and closed the process tree. Reopened the browser and it was instantly there again. Closed the browser with task manage and ran a McAfee virus scan, CCleaner, and CleanMyPC. Tried again, same result. Checked windows update, same result. Everything is up to date. I then called Verizon to confirm the phone number that it was trying to get me to call and Verizon confirms it belongs to Mozilla Firefox support. That seemed odd to me given the type of screen I'm dealing with is a scam screen that cannot be closed nor left unless you close Firefox with task manager. Took a chance and called the number, gets an error message instead as in the number is no good. Double checked the number and is the same one that Verizon had just told me goes to Mozilla Firefox support. In case you're interested in that number: 833-830-7966 I then started Firefox in safe mode. Nothing works there anyway, but no scam page loaded. Closed and went back to regular Firefox and now everything is working normally. At least at this moment. Questions: 1) Any idea what happened? 2) Is that 833-830-7966 number a legitimate Firefox support number? 3) If that number is not legitimate then why is Verizon confirming it belongs to Firefox support? Please advise and please give me all the details you might have so I can deal with this if it happens again. John Campbell
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Chris Ilias
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Hi John, There is no phone number for Firefox support. What's happening at Verizon is that some low-level employee doesn't want to help with a general tech-support issue that has nothing to do with Verizon.

The reason why the page came up again is probably because Firefox didn't shut down properly, and was trying to restore your previous session. (see Restore previous session - Configure when Firefox shows your most recent tabs and windows)

I would recommend clearing your cookies and cache:

  1. Click the Library button 57 library icon and choose History.
  2. In the History menu, choose Clear Recent History.
  3. In the Time Range to clear drop-down, select Everything.
  4. Click the arrow next to Details to display the list of items that can be cleared.
  5. Select both Cookies and Cache.
  6. Click Clear Now.

If you have any further questions, just let us know.

Hi John, There is no phone number for Firefox support. What's happening at Verizon is that some low-level employee doesn't want to help with a general tech-support issue that has nothing to do with Verizon. The reason why the page came up again is probably because Firefox didn't shut down properly, and was trying to restore your previous session. (see [[Restore previous session - Configure when Firefox shows your most recent tabs and windows]]) I would recommend clearing your cookies and cache: # Click the Library button [[Image:57 library icon]] and choose History. # In the History menu, choose '''Clear Recent History'''. # In the '''Time Range to clear''' drop-down, select '''Everything'''. # Click the arrow next to '''Details''' to display the list of items that can be cleared. # Select both '''Cookies''' and '''Cache'''. # Click '''Clear Now'''. If you have any further questions, just let us know.
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cor-el
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You can use "Forget About This Site" if you still have a history item.

You can set this pref to 0 to always show the Session Restore page in case of a crash or when you use the Windows Task Manager to force a shutdown.

  • browser.sessionstore.max_resumed_crashes = 0
You can use "Forget About This Site" if you still have a history item. You can set this pref to 0 to always show the Session Restore page in case of a crash or when you use the Windows Task Manager to force a shutdown. *browser.sessionstore.max_resumed_crashes = 0 *https://support.mozilla.org/en-US/kb/about-config-editor-firefox
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Vlasnik pitanja

Chris Ilias said

Hi John, There is no phone number for Firefox support. What's happening at Verizon is that some low-level employee doesn't want to help with a general tech-support issue that has nothing to do with Verizon. The reason why the page came up again is probably because Firefox didn't shut down properly, and was trying to restore your previous session. (see Restore previous session - Configure when Firefox shows your most recent tabs and windows) I would recommend clearing your cookies and cache:
  1. Click the Library button 57 library icon and choose History.
  2. In the History menu, choose Clear Recent History.
  3. In the Time Range to clear drop-down, select Everything.
  4. Click the arrow next to Details to display the list of items that can be cleared.
  5. Select both Cookies and Cache.
  6. Click Clear Now.
If you have any further questions, just let us know.

I feel like an idiot. Hadn't even thought of that being the reason why it kept coming back. I suspect you might be right. However, I checked the history and it was already empty. Possibly something from the Safe Mode log-in did this?

As for the phone call with Verizon, I seriously doubt that was the case. They didn't know who or what company I was having the issue with when I asked them to check that phone number. Since 833 area code is a Toll Free section they checked it for me without hesitation. That tells me someone is guilty of fraud if there is no "support" number for Firefox. I'll contact Verizon again to confirm that number again and inform them of what's happened if I get the same answer as before.

Update: Just now got off the phone with Verizon tech support. Verizon tech support confirms 833 area code is toll free, but nothing in their system connects it to Firefox and it allegedly goes to a cell phone. Also, the phone number is spoofed. Further, when researching it out the tech did locate a website that has it listed as "Mozilla Microsoft support". Which obviously doesn't exist. Additionally, the website is mentioned as a scam as well and billing itself as: "Techscammersunited.com". Nothing like truth in advertising.

NO, I did not go to that website. Momma raised no fool.

Hence the initial contact with Verizon appears to be the result of the customer support person giving me information gleaned in a cursory instead of an in-depth.

If it's any consolation, the Verizon tech started laughing when reading up on it as someone reported that they called these scumbags and gave them a "25 second [long] Raspberry".

''Chris Ilias [[#answer-1251833|said]]'' <blockquote> Hi John, There is no phone number for Firefox support. What's happening at Verizon is that some low-level employee doesn't want to help with a general tech-support issue that has nothing to do with Verizon. The reason why the page came up again is probably because Firefox didn't shut down properly, and was trying to restore your previous session. (see [[Restore previous session - Configure when Firefox shows your most recent tabs and windows]]) I would recommend clearing your cookies and cache: # Click the Library button [[Image:57 library icon]] and choose History. # In the History menu, choose '''Clear Recent History'''. # In the '''Time Range to clear''' drop-down, select '''Everything'''. # Click the arrow next to '''Details''' to display the list of items that can be cleared. # Select both '''Cookies''' and '''Cache'''. # Click '''Clear Now'''. If you have any further questions, just let us know. </blockquote> I feel like an idiot. Hadn't even thought of that being the reason why it kept coming back. I suspect you might be right. However, I checked the history and it was already empty. Possibly something from the Safe Mode log-in did this? As for the phone call with Verizon, I seriously doubt that was the case. They didn't know who or what company I was having the issue with when I asked them to check that phone number. Since 833 area code is a Toll Free section they checked it for me without hesitation. That tells me someone is guilty of fraud if there is no "support" number for Firefox. I'll contact Verizon again to confirm that number again and inform them of what's happened if I get the same answer as before. Update: Just now got off the phone with Verizon tech support. Verizon tech support confirms 833 area code is toll free, but nothing in their system connects it to Firefox and it allegedly goes to a cell phone. Also, the phone number is spoofed. Further, when researching it out the tech did locate a website that has it listed as "Mozilla Microsoft support". Which obviously doesn't exist. Additionally, the website is mentioned as a scam as well and billing itself as: "Techscammersunited.com". Nothing like truth in advertising. NO, I did not go to that website. Momma raised no fool. Hence the initial contact with Verizon appears to be the result of the customer support person giving me information gleaned in a cursory instead of an in-depth. If it's any consolation, the Verizon tech started laughing when reading up on it as someone reported that they called these scumbags and gave them a "25 second [long] Raspberry".
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WestEnd
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Sounds like more you went to those uncertified sites and got this message from scammers. As to Verizon since this wasn't their site or page they aren't responsible to fix or resolve it.

"I then called Verizon to confirm the phone number that it was trying to get me to call and Verizon confirms it belongs to Mozilla Firefox support."

This part makes me even more suspicious if this was even true. They would never say or comment to something like that.

In the end stop going to black sites or offsites that can't be verified as legit sites or spoofed sites.

"I brought up the Firefox browser, went to the Drudge report"

Also since no link was provided to what this was no one can help or verify the legitimacy of this posting.

Sounds like more you went to those uncertified sites and got this message from scammers. As to Verizon since this wasn't their site or page they aren't responsible to fix or resolve it. "I then called Verizon to confirm the phone number that it was trying to get me to call and Verizon confirms it belongs to Mozilla Firefox support." This part makes me even more suspicious if this was even true. They would never say or comment to something like that. In the end stop going to black sites or offsites that can't be verified as legit sites or spoofed sites. "I brought up the Firefox browser, went to the Drudge report" Also since no link was provided to what this was no one can help or verify the legitimacy of this posting.
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