Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox closes with no error, event viewer finds issue with PayloadRestriction.dll

  • 2 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao skolley_uor

skolley_uor
skolley_uor
more options

Firefox (even under safe mode) will suddenly close, and has no error messages. Windows event viewer finds the following:

Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: PayloadRestrictions.dll, version: 10.0.17763.1, time stamp: 0x7885c70a Exception code: 0xc0000409 Fault offset: 0x000000000003b614 Faulting process id: 0x4a34 Faulting application start time: 0x01d5152fb3769a95 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\PayloadRestrictions.dll Report Id: 38fe26fe-c424-44c1-9547-e40a78db85a3 Faulting package full name: Faulting package-relative application ID:

This continued to happen even after reinstalling Windows 10 (1809) from scratch (full install including reformatting OS disk). It began happening after updating from 1803 -> 1809 but may be just coincidence.

Firefox (even under safe mode) will suddenly close, and has no error messages. Windows event viewer finds the following: Faulting application name: firefox.exe, version: 67.0.0.7075, time stamp: 0x5cdded92 Faulting module name: PayloadRestrictions.dll, version: 10.0.17763.1, time stamp: 0x7885c70a Exception code: 0xc0000409 Fault offset: 0x000000000003b614 Faulting process id: 0x4a34 Faulting application start time: 0x01d5152fb3769a95 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\PayloadRestrictions.dll Report Id: 38fe26fe-c424-44c1-9547-e40a78db85a3 Faulting package full name: Faulting package-relative application ID: This continued to happen even after reinstalling Windows 10 (1809) from scratch (full install including reformatting OS disk). It began happening after updating from 1803 -> 1809 but may be just coincidence.

All Replies (2)

McCoy
McCoy
more options

Hello skolley_uor,

This sounds a lot like this bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1509748

If you want to, you could vote to show your interest for that bug report :

https://bugzilla.mozilla.org/page.cgi?id=voting.html

Might get the ball rolling ......

skolley_uor
skolley_uor Vlasnik pitanja
more options

McCoy said

Hello skolley_uor, This sounds a lot like this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1509748 If you want to, you could vote to show your interest for that bug report : https://bugzilla.mozilla.org/page.cgi?id=voting.html Might get the ball rolling ......

Thanks, I voted for that one.