Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 odgovor
  • 3 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao philipp

more options

I am not able to open firefox, whether normal or safe mode. Immediate crash. Deinstalled software and deleted folder, restarted computer, installed new. Still crah.

Crash ID: bp-0d7970ed-edd6-460a-b25b-700b92170127

I am not able to open firefox, whether normal or safe mode. Immediate crash. Deinstalled software and deleted folder, restarted computer, installed new. Still crah. Crash ID: bp-0d7970ed-edd6-460a-b25b-700b92170127

All Replies (1)

more options

hi christianwalter, thanks for providing a crash id. this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly. another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox