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is there someone i can talk to. cant get back in after crash

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  • Posljednji odgovor poslao cor-el

kent855
kent855
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firefox crashed. cant get back in. doesn't show on task bar as running. msg says profile missing or inaccessible. your help options says i can refresh, but it also says i cant do that from another browser. i tried some of help options but they all assume i'm in firefox.

how can i get back in without losing bookmarks or anything else. do i have to re-download it. if so will i lose anything.

i appreciate any help you can give me. I've been using firefox for 5 or 6 years & this is the first time i had this problem.

firefox crashed. cant get back in. doesn't show on task bar as running. msg says profile missing or inaccessible. your help options says i can refresh, but it also says i cant do that from another browser. i tried some of help options but they all assume i'm in firefox. how can i get back in without losing bookmarks or anything else. do i have to re-download it. if so will i lose anything. i appreciate any help you can give me. I've been using firefox for 5 or 6 years & this is the first time i had this problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).