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Firefox not working

  • 1 odgovor
  • 1 ima ovaj problem
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  • Posljednji odgovor poslao Adriel

scrublord
scrublord
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I got a new update to Firefox last night and now every time I open Firefox it just comes up Connecting constantly. When I close Firefox it claims to have crashed, and that the profile can't be loaded due to it being missing or inaccessible. I've tried making a new profile but the problem persists.

Any ideas on what to do here?

I got a new update to Firefox last night and now every time I open Firefox it just comes up Connecting constantly. When I close Firefox it claims to have crashed, and that the profile can't be loaded due to it being missing or inaccessible. I've tried making a new profile but the problem persists. Any ideas on what to do here?

All Replies (1)

Adriel
Adriel
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.