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Solved সংরক্ষণ করা হয়েছে

My password does not work and I do not get the password reset email.

FredMcD replied
susuknitter

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

I was trying to setup Firefox sync, and set up a username and password. I got the verify email, and verified. When I tried to log into my firefox account, it said the password was wrong. When asked to reset the password, I did not get the reset password email. I tried to set up a new account, but Firefox said that there was already an account with my email address. So, what next?

All Replies (3)

চয়ন করা সমাধান

Are you talking about this web site, the add-on site, sync? Each is a separate account. If you log into one with the others password, no good.

This is on Firefox sync. I tried again, and still don't get the password reset email.

Check the email you entered. A good idea would be to remove everything and start over.