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Denys replied
patrick.neuhaus
patrick.neuhaus

Hello, I have a protonmail account connected to my firefox account. The protonmail account was inactive for a while. Now I am trying to connect a new device to my firefox, but the E-Mails never reach me. I have added accounts@firefox.com as a contact and whitelisted it from being seen as spam. Is there any way to solve this without making a new account?

Hello, I have a protonmail account connected to my firefox account. The protonmail account was inactive for a while. Now I am trying to connect a new device to my firefox, but the E-Mails never reach me. I have added accounts@firefox.com as a contact and whitelisted it from being seen as spam. Is there any way to solve this without making a new account?

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Denys
Denys
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Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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