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Emojis not working in WhatsApp Web in Firefox since a recent Firefox update

Firefox Web compatibility
jbr replied
shona.gibson
shona.gibson

I use WhatsApp web with Firefox 151.0.3 on a Macbook Air. In WhatsApp web, you should be able to emoji over a message sent by someone else. One clicks on the smile icon at the side of the message, the emoji pallet appear above and select one of a handful of emojis. Since a recent update, the pallet no longer opens. It's just white space, the cursor does not change allowing you to pick one of the emojis. See screenshot. Is there a fix for this please?

I use WhatsApp web with Firefox 151.0.3 on a Macbook Air. In WhatsApp web, you should be able to emoji over a message sent by someone else. One clicks on the smile icon at the side of the message, the emoji pallet appear above and select one of a handful of emojis. Since a recent update, the pallet no longer opens. It's just white space, the cursor does not change allowing you to pick one of the emojis. See screenshot. Is there a fix for this please?
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All Replies (5)

Kiki
Kiki
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Mozilla Staff

Hi Shona,

I cannot reproduce this on Firefox 151.0.4. We just released 151.0.4 recently. Would you please update and see if it might help?

shona.gibson
shona.gibson প্রশ্নের মালিক

Unfortunately not. I'm now on v152.0 and it's the same

jbr
jbr
  • Top 10 Contributor

Thanks Shona, this is now tracked as bugzilla.mozilla.org/2045263 which is supposedly the same issue — Meta was notified.

shona.gibson
shona.gibson প্রশ্নের মালিক

Thanks - any idea if we're likely to get a resolution? I was prompted for another Firefox update today but post that, it's still happening

jbr
jbr
  • Top 10 Contributor

Oh it's not believed at this moment to be influenced by the browser really, there's something in the website code missing and it might be served either based on the user timeline or their session history etc. — you might have some success if you try signing in using a Private Window, to perhaps try with a clean slate for the site, but generally this might be something they'd need to fix (they have been contacted with the technical details already) 🤞

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