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Unable to set up existing Email account on iMac

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  • শেষ জবাব দ্বারা Ed

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I've been using Thunderbird on a Windows machine for years. I now have an iMac and recently downloaded Thunderbird to start transitioning over. When I try to set up an existing Email address, the configuration is found in the Mozilla ISP database. After I enter the password though (mobile.charter.net), I get an error stating "Unable to log in at server. Probably wrong configuration, username or password". The password is correct and works on the Thunderbird version on the Windows machine. I have multiple Email addresses and I get the same error on all with verified correct passwords. Any help to correctly install would be greatly appreciated!

I've been using Thunderbird on a Windows machine for years. I now have an iMac and recently downloaded Thunderbird to start transitioning over. When I try to set up an existing Email address, the configuration is found in the Mozilla ISP database. After I enter the password though (mobile.charter.net), I get an error stating "Unable to log in at server. Probably wrong configuration, username or password". The password is correct and works on the Thunderbird version on the Windows machine. I have multiple Email addresses and I get the same error on all with verified correct passwords. Any help to correctly install would be greatly appreciated!

All Replies (5)

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I went through the information in the link but still have the problem

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Is the PW for the Thunderbird version on the Windows machine the same PW you use to log into the email's web interface?

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Yes, PW I’m using is the same for both. The PW works to log in on the Spectrum (Charter) site to check email there and I use the same PW to log into Thunderbird on my Windows machine.

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Are cookies enabled in TB? Have you verified the TB main and account settings are the same on the PC and Mac?

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