I am trying to help, but you need to help in this.. I saw no three screenshots. Did you forget? Let's review:

1. click to 'account settings'
2. click the account in left sidebar
3. now, look at bottom row in right side of screen. You should see 'Outgoing Server'
4. click the 'edit outgoing server' button
5. put something unique, such as 'IMAP account' in the Description field
6. check that user name is your full email address
7. enter the suggested SSL/TLS and port 465 in appropriate fields and 'Normal password'
8. click OK
9. now, attempt to send an email from that account and post any error message.
10. if SSL/TLS does not work, try STARTTLS and change port to 587 and try again
11. if that does not work, please post error message. thanks

Something is amiss!

I tried, unsuccessfully, the above. I then sent three screen grabs, one of each 'account ' name with the resulting settings.

NO reply and NO solution. What do I do? I cannot wait by my laptop, hour after hour, day after day hoping for a reply that works. I am at a loss.

I'll pay for help that SOLVES the problem.

Waiting hours, no DAYS does not work. I have lost over 100 hours trying to gain dependable access to my TB account. The moment it works for two full days, I'll back it up. My ISP will not help because they don't support TB. Given the TB population, I find it difficult to conceive there is only one person who has tried to assist!

Odds are the solution is already on TB, but I haven't used the right (magic) search query.

Be WELL & be SAFE!

Robin

Robin, those screenshots never appeared. Please send again. thank you.

AND, if you have access to all of your messages, we could assist you in setting up a new email account with a different provider, one that we are familiar with. Leaving your current email provider seems like a workable option.

Dave n ALL,

I'm attaching - including the three screen shots (again). I have NO idea why they didn't show the first time.

Might it be wiser to create a new properly configured account & once it WORKS, DELETE the others?

Be WELL & be **SAFE!**

Robin

Robin, you have yet to help us verify which of the three SMTP servers is the active one. I did see, however, that two of them show the user as dulca and it should be the full email addresss. Please update both of those to show full email address and try again.

Normally, switching to a new account would be simpler than the time spent on this, especially since your email provider refuses to help. But doing that would require that you follow detail instructions. Let me know if you decide to take that route.

David 'n ALL,

There are so many (several) things to respond to, hope I can remember.

First, your suggestion / option to change e-mail providers. Odds are my familiarity - understanding is OUTDATED. Is there a way to retain the same e-mail address or must we lose contact with all prior e-mail interactions. While it would be nice to have a more friendly - supportive ISP, not to mention saving $, need to know the cons in addition to the pros.

I tried updating each of the account settings. Hoping there will be only ONE working account soon!

THANKS

Remain WELL & be 'SAFE!

Robin

Robin,

The PRO is that you would have a working email account, one that is familiar to volunteers here. Another pro is that it would be free.

The CON is that you would have a new email address. HOWEVER, I believe you can go to the simbra website and add a forwarding address. That is, if people wrote to you at the zimbra address it would be automatically sent to the new address. Assuming that is a workable solution, you would need to continue paying for the account until you had advised all of your correspondents of the new address. The URL I found that appears to document that is at https://wiki.zimbra.com/wiki/Obtain_all_the_forwards_per_each_account

Let me know your thoughts on this. AND, when you tried the changed SMTP server, what error message popped up?

David,

I could NOT send the test e-mail with any of the three.

Is it time to create a new account and as soon as it contains all the old messages AND folders, delete the first three since none work?

THANKS

Remain WELL & be SAFE!

Robin

OK, time to move on. Frustrating, since the email provider should have a simple answer. BUT you've spent a month at this.

First, I encourage you to confirm that the online account does have the forwarding feature I mentioned. You need that to avoid losing the people who write to you.

Then, pick a new account. Outlook.com is free and has a nice web page for email if you often use web instead of thunderbird. Gmx.com is another favorite that is free. My personal preference is gmx.com. when setting up an account, be sure to write down passwords and whatever else seems appropriate and store the info safely. Free accounts do not have traditional customer service. If you select gmx,com, after registering, you will need to review the settings there for whatever security you want. You will also need to click the 'settings' option from the 'email' button on main menu and then select the 'POP & IMAP' button to tick the box to allow using POP or IMAP. Once that is done, you can then click the button in thunderbird to create new email account. Do not reinstall thunderbird. On the setup screen, be sure to verify whether thunderbird is setting up POP or IMAP - I think it defaults to IMAP. Omit the password until asked for it. Once the account is working, I can assist in getting existing messages saved from current account.

And, if you pick outlook.come instead, there is a similar setup wherein you must specifiy that POP and.or IMAP is allowed. Keep me posted.

ALL, David, Anyone,

In hope of solving this month + long problem, I considered the source of the problemS may be caused by using an OLD (? outdated ?) version of TB. So, I updated to the most recent ? version "140.5.0esr (32 bit)".

Now I cannot get NOR send mail! I cannot open messages saved in folders!

I had to use the *#$%* ISP's Zimbra program which, BTW, stinks! I need TB receiving & sending BACK. I NEED someone who can provide immediate phone support. If I must, I will attempt to save the data files, uninstall TB and download then start over to recover all the messages etc. from the HD!

David has spent hours 7 -19 trying to help. Now there's MORE issues/problems than there were before! I'll have to use the ISP's program just to receive notification that someone responded.

ALL remain well, have a SAFE, AND a HAPPY Thanksgiving!

Robin (now pulling out all my gray hairs)