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Firefox Account - how to remove account with Authenticator 2-stage security

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 12 দেখুন
  • শেষ জবাব দ্বারা Dropa

p_firefox
p_firefox
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Hi,

how to remove an old account?

I can't logon due to setup Authenticator and I have no possibility to set-up it again.

I was able to change password, but I cannot logon. How to pass thru that step? I have confirmation email regarding two-stage authentication sent 29 JUN 2020 08:36AM, but I did not save any data for recreation of Authenticator setting (eg QR-code image).

Is there any way to recover my original login? I have recovery code (if there is a possibilty do switch-off second stage)... I might recover my account.

Kind regards Pawel

Hi, how to remove an old account? I can't logon due to setup Authenticator and I have no possibility to set-up it again. I was able to change password, but I cannot logon. How to pass thru that step? I have confirmation email regarding two-stage authentication sent 29 JUN 2020 08:36AM, but I did not save any data for recreation of Authenticator setting (eg QR-code image). Is there any way to recover my original login? I have recovery code (if there is a possibilty do switch-off second stage)... I might recover my account. Kind regards Pawel

All Replies (1)

Dropa
Dropa
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Unfortunately if you Lost access becaues of 2FA login there's nothing more that can be done here. That is considered a Lost account. This is just End User forum not a support ticket line to fix login issue as the MODs on here have no access to do such actions.