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Firefox 95 and O365/Exchange Online Admin Portals

FredMcD replied
IM Operations

Since the upgrade to version 95, I am unable to access the O365 and Exchange Online portals. The former just loads a blank page while the latter continuously loads the animated Outlook loading image.

Since the upgrade to version 95, I am unable to access the O365 and Exchange Online portals. The former just loads a blank page while the latter continuously loads the animated Outlook loading image.

All Replies (3)

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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I had already cleared the cache and cookies, but this did not help. Opening up in troubleshoot mode did resolve the issue and then reopening normally worked afterwards as well.

It appears unloading and reloading the extensions/add-ons resolved the problem

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.