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এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

Update from TB 78 > 91 results in *massive* memory leak and hangs in settings pages, crashing.

  • 4 উত্তরসমূহ
  • 1 এই সমস্যাটি আছে
  • 2 দেখুন
  • শেষ জবাব দ্বারা sfhowes

Stian Lund
Stian Lund

Hi, I've noticed my TB78 did not get a prompt to update for a very long time, but today it did prompt to update to TB91 when I checked Help > About. So I did the update and everything seemed fine, until I went into the Options pages and everything started hanging, it was impossible to click anything and the UI was not responding.

Eventually I looked in Process Explorer and saw the main Thunderbird.exe process memory use (private bytes) rising massively, to several GBs within the scope of seconds. It got to maybe 12-13GB and I started to worry about a system crash so I terminated it.

I tried creating a new profile and launching it, and it seems fine there but obviously no accounts set up. I also disabled all add-ons without it helping.

I have now restored TB78 + profiles from a backup and it works again.

So what can I do to figure out what's causing this massive memory leak and hang issue?

Also is there a simple way to migrate the old profile to the new one without having to create all accounts again? I have several Local Folders in MBX format I would need to migrate over as well, and the import "wizard" does not give the option to import from another TB profile (far as I can tell...)

OS: Windows 10 x64 21H1 Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s) Installed Physical Memory (RAM) 16,0 GB Available Physical Memory 13,6 GB Adapter Description NVIDIA GeForce GTX 970

Hi, I've noticed my TB78 did not get a prompt to update for a very long time, but today it did prompt to update to TB91 when I checked Help > About. So I did the update and everything seemed fine, until I went into the Options pages and everything started hanging, it was impossible to click anything and the UI was not responding. Eventually I looked in Process Explorer and saw the main Thunderbird.exe process memory use (private bytes) rising massively, to several GBs within the scope of seconds. It got to maybe 12-13GB and I started to worry about a system crash so I terminated it. I tried creating a new profile and launching it, and it seems fine there but obviously no accounts set up. I also disabled all add-ons without it helping. I have now restored TB78 + profiles from a backup and it works again. So what can I do to figure out what's causing this massive memory leak and hang issue? Also is there a simple way to migrate the old profile to the new one without having to create all accounts again? I have several Local Folders in MBX format I would need to migrate over as well, and the import "wizard" does not give the option to import from another TB profile (far as I can tell...) OS: Windows 10 x64 21H1 Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s) Installed Physical Memory (RAM) 16,0 GB Available Physical Memory 13,6 GB Adapter Description NVIDIA GeForce GTX 970

সমাধান চয়ন করুন

Do you have a language pack (not dictionary) installed? They are known to cause TB 91 to hang when trying to open Preferences (Options in 78).

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 2

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor

চয়ন করা সমাধান

Do you have a language pack (not dictionary) installed? They are known to cause TB 91 to hang when trying to open Preferences (Options in 78).

Stian Lund
Stian Lund প্রশ্নের মালিক

Thank you so much for your reply! :)

You were correct, it was a language pack installed (EN-UK). No idea why I even had it installed as TB is in EN-UK anyway. Maybe I got my default locale (Norwegian) when I first installed a long time ago, and decided to download the EN language pack as I prefer English for computer UIs.

Hopefully they can fix the hangs with language packs, it was a *nasty* memory leak there, I don't think I've ever seen a process go through the roof like that, 14GB of mem used in a couple of minutes... scary.

I've decided to do a clean profile from scratch anyway, and set up my accounts again, I think maybe better to start clean with such a big update.

Stian Lund দ্বারা পরিমিত

aslinger99
aslinger99

I seem to have the same problem. Can some tell me how to remove the language pack?

sfhowes
sfhowes
  • Top 10 Contributor

aslinger99 said
I seem to have the same problem. Can some tell me how to remove the language pack?

Tools/Add-ons & Themes, language packs are in the Languages section. Dictionaries are separate and can be left as is.