What do you mean by; Mozilla sent us to Yuba, CA Chawla Tec Group ?

This does not sound like something Mozilla would do.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

The Crawla techs went back to the older Mozilla file but no way to recover passwords or bookmarks due to the damage done by one of their employer, who, thank God, was fired when I called in and told them what he had done in spite of my saying NO several times to what he shouldn't do and just went ahead and did it. In the old Firefox file only a few bookmarks were there, and no way to passwords, altho a tech from the tech firm tried to do more but the damage was too huge.

Yep, Mozilla sent me to this group so obviously needs to review groups used for quality and skills. Will see if the first above move works. If it does, fine but will hold my breath! I thought Mozilla had their own group, but obviously not.

How did Mozilla sent me to this group ? This forum is the official support for Firefox. Anything else may be a scam.

Please provide everything you can. Their contact information. How were you sent to them? . . . . . . . .

http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse

Haessler said

The Crawla techs went back to the older Mozilla file but no way to recover passwords or bookmarks due to the damage done by one of their employer, ... altho a tech from the tech firm tried to do more but the damage was too huge.

Haessler said

Yep, Mozilla sent me to this group so obviously needs to review groups used for quality and skills. ... I thought Mozilla had their own group, but obviously not.

Mozilla (mozilla.org) the company that makes the Firefox web browser does not use any third-party tech support whether by phone, chat, email. Mozilla did try an experiment with a third-party service that did support by email, several years ago but it was short lived.

How did you find this vague "Yuba, CA Chawla Tec Group" website (what is link?) as was it during a search engine search like on Google.com?. You need to be careful as some search engines like Google can have such so called tech support sites in Ads above the Real search results.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

The only official Mozilla support is at here https://support.mozilla.org, at Mozilla newsgroups https://www.mozilla.org/about/forums/ and also on IRC (server irc://irc.mozilla.org) https://wiki.mozilla.org/IRC

Hi Haessler, hopefully those people do not have your credit card number.

Windows may create a backup of your Firefox settings file when it installs monthly updates. That may provide an opportunity to recovery some data.

As you may know, your Firefox data is stored under this path:

C:\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles

The AppData folder is hidden, so the first step is to set Windows to show hidden files and folders. See: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then to more easily explore the latest restore point, I suggest using this program: http://nicbedford.co.uk/software/systemrestoreexplorer/

Using the Refresh feature change the specific folder name under the Profiles folder, so please check all of them for potentially recoverable data. Then save it to a neutral location (e.g., Desktop or Documents) and we can discuss how to restore it to your current Firefox profile. In particular:

• contents of bookmarkbackups folder
• password files (get both, they're a matched set): logins.json and key3.db