Firefox keeps freezing and crashing on windows 10
I can use firefox for a minute or so and then it completely freezes.I have to go to the taskbar to close it.I turned off hardware acceleration and my drivers are up to date and I have the newest version of firefox.
Here are the reports:
bp-95d5ef27-bccd-4390-a2c6-b990a2160101
All Replies (2)
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can check for issues with hardware acceleration in Firefox and with Internet Download Manager.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
See also:
Product Firefox Version 43.0.3 Build ID 20151223140742 Release Channel release OS Windows NT OS Version 10.0.10586
Signature shutdownhang
avcuf32.dll = BitDefender
idmcchandler7.dll = Internet Download Manager
atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Disable BitDefender and Internet Download Manager. Is the problem still there? Check both for updates.