Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My incoming emailes default to plain text even though view-message body as-originalHTML is checked

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by Matt

keenos
keenos
more options

Most (not all) of my incoming emails (in particular from one main client's employees) always come in plain text, I want to be able to view all message in HTML format and reply in html format (this is generally fine fr my response, but the trail leaves all their comments in plain text). I have view-message body as-originalHTML as ticked. Stil doesn't work. I run Thunderbird 24.4.0 on Mac 10.7.5. My server is gmail

FYI, In account settings I have ticked the box 'compose messages in HTML format". Not that that is relevant..

Most (not all) of my incoming emails (in particular from one main client's employees) always come in plain text, I want to be able to view all message in HTML format and reply in html format (this is generally fine fr my response, but the trail leaves all their comments in plain text). I have view-message body as-originalHTML as ticked. Stil doesn't work. I run Thunderbird 24.4.0 on Mac 10.7.5. My server is gmail FYI, In account settings I have ticked the box 'compose messages in HTML format". Not that that is relevant..

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The email client they are using is relevant, and are you sure your getting HTML in the emails (ctrl+U will show message source)

The normal arrangement is if Plain text and HTML are sent they are Plain text, followed by HTML. But having both like that is not a problem.