I am unable to attach PDFs to Hotmail/Outlook email using my FF browser today. Never had issue before today.
1. I am unable to attach pdfs today in Outlook/Hotmail email using my Firefox browser (27.0.1). I keep getting an error message that says, "The file is not a picture and can't be inserted inline." I do not understand why I keep getting this error message. I am not attempting to insert an image. I am selecting to Insert Files as Attachments from the drop down menu.
No matter how many times I attempt to attach various pdfs to my emails today using Firefox as my browser, I keep getting this same error message. I have cleared the cache, cleared all cookies, cleared all history, signed out of my Hotmail/Outlook account, signed back in, restarted computer, etc., to no avail. Same problem.
2. I switched to my Safari browser, and have no problem attaching pdfs in my Hotmail/Outlook email account. The pdfs are attaching perfectly as usual. My emails are being sent normally with the attachments. The attached pdfs are being received and are opening perfectly as intended.
3. Why am I unable to attach files with Firefox today? Firefox is my browser of choice and I have used it with my Hotmail/Outlook email account without any problems, till today. Please help me! Thank you!
Modified by youngjane1118
All Replies (3)
It seems to be working on Windows 7, but website behavior sometimes differs between operating systems.
Do your PDFs have a .pdf file extension after the name? Just in case that is needed.
Does Outlook.com on Mac allow for drag and drop file attachment? You would shrink the Finder window to where you can see both the file you want to attach and the message, and then drag and drop the PDF onto the message. Any difference?
Thank you jscher2000. Yes my PDFs do contain the .pdf extension. I tried your excellent idea to utilize the drag and drop method, but I still get the same error message with PDFs. I have no problem attaching photos or Word documents with either method; just PDFs.
For further diagnostics, I started composing my email in Safari, attached all my pdfs and saved my email as a Draft. I then went to Firefox, opened the draft to continue working on it, and voila! There are all the pdfs I attached previously while in Safari. I was able to send the email with attachments through Firefox with no issues. The attachments went through and were able to be opened.
I am mystified, as Firefox has been trouble-free with my email account, and I have never had this particular issue till today. I made no changes to anything else on my computer, but I did notice very late last night that Outlook had one of those typical messages at the top of my Inbox to refresh my browser since Outlook had been updated. I refreshed and shut down for the night, and when I rebooted this morning that is when I discovered this brand new glitch with attachments. I'm assuming this has something to do their last update.
Maybe Microsoft's email team doesn't have enough Macs and installations of Firefox to do thorough testing on that combination? Hopefully they are aware of it by now and working on a fix.