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When I try to print something, my "documents library opens which creates a printing "error" .

mvshilo
mvshilo
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I have downloaded and installed the HP Drivers for my new windows 7 lap top in the windows programs and in the Mozilla program (fire fox). I can print without any problem from any of the windows programs but not from fir fox. As soon as I click on "print" in fire fox, my "Documents Library" page opens and a message comes up saying, "Unknown Printing error occurred while printing" and no printing occurs.

I have downloaded and installed the HP Drivers for my new windows 7 lap top in the windows programs and in the Mozilla program (fire fox). I can print without any problem from any of the windows programs but not from fir fox. As soon as I click on "print" in fire fox, my "Documents Library" page opens and a message comes up saying, "Unknown Printing error occurred while printing" and no printing occurs.

Chosen solution

Is your printer selected in Firefox?
Sounds like you may have a Print to file or other software printer selected in the Printer > Name box.

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All Replies (3)

the-edmeister
the-edmeister
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Chosen Solution

Is your printer selected in Firefox?
Sounds like you may have a Print to file or other software printer selected in the Printer > Name box.

mvshilo
mvshilo Question owner
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Both conditions existed and when corrected the problem was solved!!! Thank you very much.

the-edmeister
the-edmeister
  • Moderator
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You're welcome!