Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My preferences allow pop-ups and yet when I try to generate a letterfrom an online database I'm using for work, FifreFox "prevents po-ups from this site" Why?

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by Hasan

more options

I need to access an online database to generate letters for an assigned project. I click on the appropriate link to generate letters, the file is conveyed to my downloads, and I open it using Adobe to create a pdf. This worked fine for the first 5 letters. When I tried to generate the 6th, a yellow banner appeared informing me that "FireFox prevented this site from opening a pop-up window" which prevented me from getting the letter into downloads to open in Adobe. Even though I don't have the pop-up blocker on, I clicked on preferences and found the site in question already listed as allowed. Why is this happening? How can I continue my work?

I need to access an online database to generate letters for an assigned project. I click on the appropriate link to generate letters, the file is conveyed to my downloads, and I open it using Adobe to create a pdf. This worked fine for the first 5 letters. When I tried to generate the 6th, a yellow banner appeared informing me that "FireFox prevented this site from opening a pop-up window" which prevented me from getting the letter into downloads to open in Adobe. Even though I don't have the pop-up blocker on, I clicked on preferences and found the site in question already listed as allowed. Why is this happening? How can I continue my work?

All Replies (1)

more options
  • Go to your concerned website
  • Right-click empty space within the page and click View Page Info
  • In the Page Info window, select the Permissions panel
  • Under Load Images , Open Pop-up windows, Set Cookies -> place/Remove Checkmark from Use Default and change the setting to Allow
  • Close the Page Info window

Check and tell if its working.