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Firefox keeps crashing and no one is replying!

  • 2 replies
  • 8 have this problem
  • 7 views
  • Last reply by James

lcgawiuk
lcgawiuk
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Shortly after I updated my firefox it has been crashing. I've submitted 29 crash reports since the 15th of June and no one is replying. I would really like to get this resolved. The majority of my work is done online and I spend 30 minutes typing something just to have firefox crash and then I have to start all over again. I don't know why it takes a month to get a reply!

Shortly after I updated my firefox it has been crashing. I've submitted 29 crash reports since the 15th of June and no one is replying. I would really like to get this resolved. The majority of my work is done online and I spend 30 minutes typing something just to have firefox crash and then I have to start all over again. I don't know why it takes a month to get a reply!

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Sorry, there is no response to submitted crash reports unless the developers would want more information about a particular report; AFAIK, that has never happened. It is one way communication to help Mozilla improve Firefox, not intended for individual user support.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

James
James
  • Top 25 Contributor
  • Moderator
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The email section in the crash reporter should have been removed early on as people have mistakenly thought they would get a personal email rely in support or such.