Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The new tab box is visable but when I click on it a new tab no longer opens. Nothing happens, this just started happening yesterday. Can you help?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Luigi24
Luigi24
more options

In Mozilla the new tab box is visible but when I click on it nothing happens, it doesn't open a new tab any more. This just started happening yesterday. Can you help?

In Mozilla the new tab box is visible but when I click on it nothing happens, it doesn't open a new tab any more. This just started happening yesterday. Can you help?

All Replies (2)

David McRitchie
David McRitchie
more options

the new tab box is visible but when I click on it nothing happens

I trust that "Ctrl+T" does work though.

The only thing I can think of is corrupt localstore.rdf though that sounds different than the normal buttons can't be moved, bookmarks menu not working.

As the directions indicate take a picture of your toolbars before starting.

I would go with the manual method bring up your profile directory using Firefox then with Firefox down (verify it is down in the Windows Task Manager), then removing localstore.rdf from your profile. Then bring Firefox back up and check results.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)

Your system details show that toolbar in the user agent as AskTbLPY/3.12.2.16749

See: