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Firefox 4 erased my Norton program that remembered all my log-ins.

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  • 14 have this problem
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  • Last reply by TonyE

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I was invited to upgrade to Firefox 4. When I did, it erased the tool bar which had my Norton program that automatically entered by login information and password when I would go to particular websites. All that information has now been erased by your program, and I want it back.

I was invited to upgrade to Firefox 4. When I did, it erased the tool bar which had my Norton program that automatically entered by login information and password when I would go to particular websites. All that information has now been erased by your program, and I want it back.

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I had the very same problem and now I have to manually put in all my usernames and passwords - very frustrating, especially since this was a recommended upgrade. Good luck as I will seeking answers also.

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Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

I do not know about the time scale for updates for other Norton products. Pending the update by Symantec, if you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles