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Since I updated to the most recent Firefox, facebook says my browser is not supported. I am using XP/03

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by mattmill30

itsnotme
itsnotme
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When I log into facebook, I get an error message saying facebook is not cool enough to support my browser. I am running MS XP pro.

When I log into facebook, I get an error message saying facebook is not cool enough to support my browser. I am running MS XP pro.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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See this:
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

itsnotme
itsnotme Question owner
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No this did not work. The option to reset was greyed out.

mattmill30
mattmill30
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Hi,

to resolve the issue of the reset recent history button being greyed out:

follow these instructions to start firefox in safe-mode, and tick the following two boxes in the "Firefox Safe Mode" dialog box:

1) Reset toolbars and controls

2) Reset all user preferences to firefox defaults.

Note: the clear history greyed-out issue appears to only be resolved once user preferences have been reset.

http://support.mozilla.com/en-US/kb/Safe%20Mode

Can you test Facebook in another browser, to see if the issue is present in multiple browsers.

Thanks,

Matthew Millar