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why is the name of the site (1st line on the screen) suddenly changing into chinese characters?

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  • Last reply by cor-el

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When consulting an european web site, the name of that site suddenly changes into chinese character. I use Windows XP. All updates are installed. Antivirus scanning has found no virus.

This happened

A few times a week

== about 3 months ago

When consulting an european web site, the name of that site suddenly changes into chinese character. I use Windows XP. All updates are installed. Antivirus scanning has found no virus. == This happened == A few times a week == about 3 months ago

All Replies (1)

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If you see CJK (Chinese/Japanese) characters on the Firefox title bar or the Windows Taskbar then that can happen if Firefox switches to UTF-16 encoding for some reason.

The RealPlayer Browser Record Plugin extension (Tools > Add-ons > Extensions) has been reported to cause that issue.

Be sure not to get confused with the RealPlayer plugin (Tools > Add-ons > Plugins) that plays media files. The extension adds some extra features like saving media files.

You can disable/remove the RealPlayer Browser Record Plugin extension in the RealPlayer Preferences (RealPlayer: Tools > Preferences > Download & Recording)

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems