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video and news scrolls no longer working while upgrading between new and old computer which worked fine before

  • 2 replies
  • 0 have this problem
  • 16 views
  • Last reply by diggervank

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I have used and liked Firefox for years, but needed a more powerful computer transferred files over to new computer and re-downloaded Firefox now on both computers no longer shows movie clips -just a black box ,and another racing site opens and has news stories scrolling that you can click on, but no longer on either computer? works fine Chrome and others any ideas, I did use the bookmark or cloning option and have deleted and reloaded the browser without helping Thanks Dennis

I have used and liked Firefox for years, but needed a more powerful computer transferred files over to new computer and re-downloaded Firefox now on both computers no longer shows movie clips -just a black box ,and another racing site opens and has news stories scrolling that you can click on, but no longer on either computer? works fine Chrome and others any ideas, I did use the bookmark or cloning option and have deleted and reloaded the browser without helping Thanks Dennis

All Replies (2)

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What Firefox files did you transfer over ? Did you transfer the Firefox profile folder in "AppData\Roaming" ?

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Really didn't add or remove anything just tried to migrate my bookmarks which it did, still have both computers on same network the old one worked fine before with Firefox now both not doing video, don't know if I could delete my account and start new and manually reset bookmarks