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Some Messages Display Only Portion of HTML Code

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  • Last reply by rhm2

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Similar to a report on 102.0.2 (https://support.mozilla.org/en-US/questions/1382355), some messages are displayed as only a portion of HTML code, or the base-64 encoding of an attachment. Sometimes nothing is displayed. The header pane also displays HTML code rather than the message headers. It isn't the complete message source.

First saw this yesterday on 91.13 and thought it might have stopped doing it later, but I may not have ever re-visited the offending messages. It happens with random messages from the same sender. I just installed 91.13.1 today with the same issue.

(Lost my earlier edit, hope this isn't a re-post!)

Similar to a report on 102.0.2 (https://support.mozilla.org/en-US/questions/1382355), some messages are displayed as only a portion of HTML code, or the base-64 encoding of an attachment. Sometimes nothing is displayed. The header pane also displays HTML code rather than the message headers. It isn't the complete message source. First saw this yesterday on 91.13 and thought it might have stopped doing it later, but I may not have ever re-visited the offending messages. It happens with random messages from the same sender. I just installed 91.13.1 today with the same issue. (Lost my earlier edit, hope this isn't a re-post!)
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Chosen solution

Thanks for the suggestion, Matt. That didn't solve the issue, but it gave me a clue. After reading about corrupt folders (http://kb.mozillazine.org/Recover_messages_from_a_corrupt_folder) and then the section of the compacting help page linked from there (http://kb.mozillazine.org/Compacting_folders#Problems_when_compacting), I deleted the relevant inbox .msf file and that fixed it.

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I forgot to add that these messages displayed just fine in earlier sessions.

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File menu > compact.

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Chosen Solution

Thanks for the suggestion, Matt. That didn't solve the issue, but it gave me a clue. After reading about corrupt folders (http://kb.mozillazine.org/Recover_messages_from_a_corrupt_folder) and then the section of the compacting help page linked from there (http://kb.mozillazine.org/Compacting_folders#Problems_when_compacting), I deleted the relevant inbox .msf file and that fixed it.

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