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App Keeps Crashing

Cooper
Cooper
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Mozilla VPN keeps crashing when I try to open it. I am running it on a Windows 10 20.04 machine, and I have already tried reinstalling the app. I really need access to the VPN because I'm on public wifi, and would prefer my work to be encrypted. Please help!

To explain how it is crashing, I will click the app to open it, and it will show in the icon tray for a second and then disappear.

Mozilla VPN keeps crashing when I try to open it. I am running it on a Windows 10 20.04 machine, and I have already tried reinstalling the app. I really need access to the VPN because I'm on public wifi, and would prefer my work to be encrypted. Please help! To explain how it is crashing, I will click the app to open it, and it will show in the icon tray for a second and then disappear.

All Replies (3)

Eve
Eve
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reset the VPN by navigating to your %AppData% folder, finding Mozilla, and then deleting the Mozilla VPN folder inside it. Then redownload and reinstall the VPN and it should work.

Cooper
Cooper Question owner
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I kept rebooting, then reinstalling, and it still doesn't fix the issue.


Modified by Cooper

user314323680155596518950488851121958047556
user314323680155596518950488851121958047556
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Was having the same problem until I read this thread. I went to C:\Users\<username>\AppData\Local\Mozilla and deleted the FirefoxVpn folder, then started the Mozilla VPN app and it started back working. Didn't have to re-download.

Modified by user314323680155596518950488851121958047556