Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Had to change password, now can't connect to Thunderbird e-mail

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

Steven Kotula
Steven Kotula
more options

Someone hacked into my e-mail. My internet provider suggested I chnage my password. i did. now i can't login to my Thunderbird e-mail account.

Someone hacked into my e-mail. My internet provider suggested I chnage my password. i did. now i can't login to my Thunderbird e-mail account.

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Delete the old passwords in Options/Security/Passwords/Saved Passwords, restart TB, enter the new password when prompted. If this is an AT&T or Yahoo account, extra steps may be necessary.