Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open my browser, Firefox tries to open a file. How do I stop this?

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by McCoy

more options

Firefox tries to go to *file:///C:/ProgramData/Quoteexs/snp.sc*, rather than my homepage, which is set as duckduckgo.com. I have checked this already in Options to make sure the homepage was correct. I have also right clicked on the Firefox icon and checked Properties > Shortcut > Target as this was the first option this site said to try. Neither worked so the problem is a little more complex (or more likely I'm a bit dumb!)

Firefox tries to go to *file:///C:/ProgramData/Quoteexs/snp.sc*, rather than my homepage, which is set as duckduckgo.com. I have checked this already in Options to make sure the homepage was correct. I have also right clicked on the Firefox icon and checked Properties > Shortcut > Target as this was the first option this site said to try. Neither worked so the problem is a little more complex (or more likely I'm a bit dumb!)

Chosen solution

All Replies (1)

more options

Chosen Solution

Would you please run a scan with :

https://www.malwarebytes.com/

And also look at this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware