Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Several weeks ago Firefox displayed a receipt for a transaction at Costco and then became totally unresponsive. It still goes there when opened.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

When completing a transaction at Costco Photo, my receipt displayed and Firefox became totally unresponsive. It was waiting for something and the "busy" indicator was on. It could only be interupted by using the Tak Manager to end the process. From then on, every time Firefox was opened, it went directly to that same page and became unresponsive. I have uninstalled Firefox and used another browser for several weeks, but when I re-installed Firefox and opened it, the same receipt screen appeared, the "busy" circle displayed and Firefox could only be stopped by Task Manager. I have cleared some of the cache and browsing history, but to no avail. Any ideas???????

When completing a transaction at Costco Photo, my receipt displayed and Firefox became totally unresponsive. It was waiting for something and the "busy" indicator was on. It could only be interupted by using the Tak Manager to end the process. From then on, every time Firefox was opened, it went directly to that same page and became unresponsive. I have uninstalled Firefox and used another browser for several weeks, but when I re-installed Firefox and opened it, the same receipt screen appeared, the "busy" circle displayed and Firefox could only be stopped by Task Manager. I have cleared some of the cache and browsing history, but to no avail. Any ideas???????

Chosen solution

Do you have any shortcut links on you desktop? Use one of them. Or, If you have a Firefox icon on your task bar, right click and select Open New Window.

This add-on can stop such pages; disallow Script Button {web link} The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.

Type about:customizing<enter> in the address bar. In the new window, look for the Disallow Script button icon. When you find it, hold down the left button on it, and move it to where you want it to be. I suggest just to the right of the address bar.

If your browser gets locked up, just press the icon, and close that tab.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Do you have any shortcut links on you desktop? Use one of them. Or, If you have a Firefox icon on your task bar, right click and select Open New Window.

This add-on can stop such pages; disallow Script Button {web link} The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.

Type about:customizing<enter> in the address bar. In the new window, look for the Disallow Script button icon. When you find it, hold down the left button on it, and move it to where you want it to be. I suggest just to the right of the address bar.

If your browser gets locked up, just press the icon, and close that tab.