Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a folder that I can't delete (in "Properties" it shows a blank for "Location")

  • 5 replies
  • 2 have this problem
  • 30 views
  • Last reply by qoqup

qoqup
qoqup
more options

In Thunderbird I have a sub-folder that I am unable to delete (or perform any other action on). Nor can I delete any folders higher up the tree that contains this folder. In "Properties" it is shown as having no "Location". I need to delete it as I believe that it is preventing me from making a backup of Thunderbird (using MozBackup). How can I remove this folder ?

In Thunderbird I have a sub-folder that I am unable to delete (or perform any other action on). Nor can I delete any folders higher up the tree that contains this folder. In "Properties" it is shown as having no "Location". I need to delete it as I believe that it is preventing me from making a backup of Thunderbird (using MozBackup). How can I remove this folder ?

Chosen solution

Thank you Gnospen and Zenos for your contributions. I could not repair the problem with the "Repair" function at any level of the tree. Eventually I decide to live with the problem and copied the profile folder contained in the "Username\AppData\Roaming\Thunderbird\Profiles" Folder. I then copied that to the same location on my new PC (having first deleted the existing equivalent folder on there). I then edited "profiles.ini" to point at the copied-over profiles folder. I discovered that the sub-folder I had the problem with now had a location and I could access its contents too. A very useful (but unexpected) result !!!

Read this answer in context 👍 0

All Replies (5)

Gnospen
Gnospen
more options

Try right click on the folder and choose properties then repair

Modified by Gnospen

qoqup
qoqup Question owner
more options

Hi Gnospen. Thanks for the reply. Unfortunately I had tried that, but it did not make any difference.

Zenos
Zenos
more options

Have you tried Repair on the parent folder?

Gnospen
Gnospen
more options

Try this with Tbird not running Make a copy of your entire profile. (for safety) Open the profile Delete panacea.dat open MAIL and Local folders delete all *.msf (don't touch does without extension) in the tree down to your obstructive folder. 

restart Tbird
qoqup
qoqup Question owner
more options

Chosen Solution

Thank you Gnospen and Zenos for your contributions. I could not repair the problem with the "Repair" function at any level of the tree. Eventually I decide to live with the problem and copied the profile folder contained in the "Username\AppData\Roaming\Thunderbird\Profiles" Folder. I then copied that to the same location on my new PC (having first deleted the existing equivalent folder on there). I then edited "profiles.ini" to point at the copied-over profiles folder. I discovered that the sub-folder I had the problem with now had a location and I could access its contents too. A very useful (but unexpected) result !!!