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Firefox crashes

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  • Last reply by Adriel

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since i downloaded the latest firefox this problem started. please can you help me to fix this constant crash. My firefox cannot even start, it will just crash and write this: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. below is the detailed report.. THanks in advance for helping me

AdapterDeviceID: 0x0106 AdapterDriverVersion: 8.15.10.2353 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0 AvailablePageFile: 8990773248 AvailablePhysicalMemory: 3048128512 AvailableVirtualMemory: 3583746048 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 43712512 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1425365549 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: Failed to init Direct2D DrawTarget. Size: Size(683,0) Code: 0x80070057|[1][GFX1]: Failed to create DrawTarget, Type: 1 Size: Size(683,0) InstallTime: 1424896040 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2353 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 35463 ShutdownProgress: quit-application StartupTime: 1425360604 SystemMemoryUsePercentage: 51 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12689563648 TotalPhysicalMemory: 6345732096 TotalVirtualMemory: 4294836224 URL: about:newtab Vendor: Mozilla Version: 36.0 Winsock_LSP: SOCKSESCORT over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\escortdrv.dll

SOCKSESCORT over [MSAFD Tcpip [UDP/IP]] : 2 : 2 :  
SOCKSESCORT over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\Windows\system32\escortdrv.dll 
SOCKSESCORT over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 :  
SOCKSESCORT over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\escortdrv.dll 
SOCKSESCORT over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 :  
SSPROXY over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\sslsp105.dll 
SSPROXY over [MSAFD Tcpip [UDP/IP]] : 2 : 2 :  
SafeIP over [PROXIFIER MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\SafeIPs.dll 
SafeIP over [PROXIFIER MSAFD Tcpip [UDP/IP]] : 2 : 2 :  
SafeIP over [PROXIFIER MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : C:\Windows\system32\SafeIPs.dll 
SafeIP over [PROXIFIER MSAFD Tcpip [UDP/IPv6]] : 2 : 2 :  
PROXIFIER MSAFD Tcpip [TCP/IP] : 2 : 1 :  
PROXIFIER MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\PrxerDrv.dll 
PROXIFIER MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
PROXIFIER MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\PrxerDrv.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
PROXIFIER LSP : 30 : 0 :  
SafeIP : 2 : 0 : C:\Windows\system32\SafeIPs.dll 
SSPROXY : 2 : 0 :  
MSAFD RfComm [Bluetooth] : 2 : 1 :  
SOCKSESCORT : 2 : 0 : C:\Windows\system32\escortdrv.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

since i downloaded the latest firefox this problem started. please can you help me to fix this constant crash. My firefox cannot even start, it will just crash and write this: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. below is the detailed report.. THanks in advance for helping me AdapterDeviceID: 0x0106 AdapterDriverVersion: 8.15.10.2353 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0 AvailablePageFile: 8990773248 AvailablePhysicalMemory: 3048128512 AvailableVirtualMemory: 3583746048 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 43712512 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1425365549 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: Failed to init Direct2D DrawTarget. Size: Size(683,0) Code: 0x80070057|[1][GFX1]: Failed to create DrawTarget, Type: 1 Size: Size(683,0) InstallTime: 1424896040 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2353 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 35463 ShutdownProgress: quit-application StartupTime: 1425360604 SystemMemoryUsePercentage: 51 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12689563648 TotalPhysicalMemory: 6345732096 TotalVirtualMemory: 4294836224 URL: about:newtab Vendor: Mozilla Version: 36.0 Winsock_LSP: SOCKSESCORT over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : SOCKSESCORT over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\Windows\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : SOCKSESCORT over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 : SSPROXY over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\sslsp105.dll SSPROXY over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : SafeIP over [PROXIFIER MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\SafeIPs.dll SafeIP over [PROXIFIER MSAFD Tcpip [UDP/IP]] : 2 : 2 : SafeIP over [PROXIFIER MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : C:\Windows\system32\SafeIPs.dll SafeIP over [PROXIFIER MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : PROXIFIER MSAFD Tcpip [TCP/IP] : 2 : 1 : PROXIFIER MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\PrxerDrv.dll PROXIFIER MSAFD Tcpip [TCP/IPv6] : 2 : 1 : PROXIFIER MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\PrxerDrv.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : PROXIFIER LSP : 30 : 0 : SafeIP : 2 : 0 : C:\Windows\system32\SafeIPs.dll SSPROXY : 2 : 0 : MSAFD RfComm [Bluetooth] : 2 : 1 : SOCKSESCORT : 2 : 0 : C:\Windows\system32\escortdrv.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.